SEASON MEMBERSHIP INFO

SEASON MEMBERSHIP INFORMATION

MOBILE/DIGITAL TICKETING

What is Mobile Ticketing?

Tickets that are accessed through your smartphone. Broadway In Toledo utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

What do I do to be prepared for entering the theatre?

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 800.776.7469 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

As a Season Member, how do I access my mobile/digital ticket?

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon on mobile

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.

How do I download my mobile/digital ticket to my cell phone wallet?

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.
Tap on your seats under ‘My Tickets’ at the bottom of the screen.
Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

I go with friends/family members, how do I get their tickets to them?

When your mobile tickets become available on your account, follow these steps below:

From the top of this page - Click MEMBER LOGIN
Scroll to the top of the screen and select the person icon on the right.
From this screen – enter your email address and password.
Select ‘Manage Tickets’ then select your desired show.
Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.
Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account.
The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone
(*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.)

If I have more than one ticket for the show, do I have to present all tickets at the same time?

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway In Toledo account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway In Toledo account. PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a Broadway In Toledo account to receive the tickets (they do not need to purchase Season seats to create an account).

Do tickets need to be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your Broadway In Toledo account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway In Toledo account will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using my account via a mobile device, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then your Broadway In Toledo account on Ticketmaster will display the existing barcode via a mobile device.

Can I print my mobile/digital ticket from my desktop computer or tablet?

No, the ticket scanners are unable to scan printed mobile barcodes.

Can I use my tablet to access my tickets at the theatre?

No, the screen is too large and the scanners are unable to scan those barcodes.

If I access my tickets from my account, can I still have them printed at the box office?

No. Tickets retrieved on your mobile device logged into your Broadway In Toledo account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway In Toledo account on your mobile device to be scanned for entry at the theatre.

What if I log in and cannot see my tickets?

If you are logged into your Broadway In Toledo account on Ticketmaster and do not see your tickets, please contact us HERE or via phone at 800.776.7469 in advance.

What if my mobile device's battery dies?

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

What if I get to the theatre and my mobile/digital ticket isn't on my phone?

Visit the Box Office who will be happy to assist you.

PURCHASING

How can I purchase accessible seating?

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives HERE or by calling 800.776.7469

Do I have to pay for the entire season at once?

No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. Members who are part of our Automatic Charge Renewal Program have the option for payment plans as well.

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Toledo show for your family and friends, but the request must come from the account holder. If you choose to have these tickets printed and mailed, they will be mailed to the address on the account. No exceptions.

Learn more about how your Donor Circle Membership supports our Mission. How do I do that?

When joining the Donor Circle, your season membership price includes a $25 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities. To learn more visit - https://americantheatreguild.com/staging-the-future/

How can I confirm that I am not purchasing tickets from a third party site?

The official ticket seller for all Broadway In Toledo shows is either AmericanTheatreGuild.com/Toledo, StranahanTheater.com, Ticketmaster.com or eTix.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. Look at the address bar of your browser to confirm it indicates one of the sites listed above. The best way to purchase tickets and learn more about each show is through BroadwayInToledo.com.

MANAGING TICKETS

I've moved recently, how do I change my address?

Contact the Broadway In Toledo Series if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Broadway In Toledo account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Road, Suite 120, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. Contact the Broadway Series Office HERE. Please provide your friend’s complete information. Complete payment will be due before the renewal deadline.

I would like to change my season membership seats.

You will receive an email when you can log into Account Manager to access your season tickets and change seats. Be sure to look for an email from the Box Office with upgrade (seat change) availability.

You can contact us at your earliest convenience. If we missed you during your assigned upgrade (seat change) period we will do our best to accommodate your request when you return.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

If I change my mind, can I cancel the season tickets and receive a refund?

Please contact us HERE to inquire about your refund options.

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are issued. Complete address information on the parties’ involved need to be included with their payment in full.

ACCOUNT MANAGER

How do I exchange my seats online?

To exchange the night of a season show, or to swap into a season add-on, Click Manage Tickets.
Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into.
Select the event you want to exchange into.
A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
Select the seat(s) you want by clicking on them.
You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
Accept the Terms and Conditions and click Submit.
You will receive an email confirmation. Please confirm your order.

^{WAPS AND EXCHANGES: The deadline to swap is Friday, November 29. Limit 1 swap per season package. Swaps are subject to availability. Exchanges must be made at least 24 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds or credit if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Swaps and Exchanges are available during the Season Member Presale. We recommend you swap early, as show producers may apply limitations to the quantity or timeline of swap availability . Upgrade charges may apply. Tickets are subject to additional fees.}

How do I purchase additional seats online?

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

Click Select for the event you want to purchase. A seating chart of the theatre will appear.
At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
When you highlight a section of the theater, the available seats will appear.
Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
Hit Continue and Proceed to Checkout.
If you want additional tickets, click Continue Shopping.
Confirm your contact information, make changes if needed. Click Continue.
Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
Accept the Terms and Conditions and click Submit Order.
You will receive an email confirmation. Please confirm your order.

How do I transfer my seats online?

To begin forwarding your tickets to someone, click Manage Tickets.
When your shows are displayed, hit Transfer at top and check the show you want to transfer.
Hit NEXT
Select the seats you wish to transfer and hit NEXT.
Here you can add a New Recipient or select the current one if the desired recipient is listed. PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets. If you are sending to a new recipient, you must have their name and email address.
After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
You will receive an email when the tickets have been accepted.

ATTENDING

Parking & Directions

Free parking is available in the lot surrounding the Stranahan Theater. For more info, visit HERE.

SEASON MEMBERSHIP INFO