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Broadway In Toledo FAQ

We’re working directly with tour producers and listening to the advice of government agencies, The Broadway League, and healthcare professionals to ensure a safe return for all patrons and staff. We will update our website with new safety measures at the Stranahan Theater as they become available to ensure a secure return.

The official ticket seller for all Broadway In Toledo shows is StranahanTheater.com and eTix.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates eTix.com. The best way to purchase tickets and learn more about each show is through BroadwayInToledo.com.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription in 1 or 2 payments. Renew online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway In Toledo account number, your old and new address and telephone change (if applicable) and mail it to Stranahan Box Office 4645 Heatherdowns Blvd., Toledo, OH 43614. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. You just need to contact the Stranahan Box Office by calling 419.381.8851 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. The earlier you renew, the better chance you have to upgrade.

At this time our website does not allow for changes or upgrades to be done online. Please call the box office at 419.381.8851 or send us an e-mail at boxoffice@stranahantheater.org to make any changes or request an upgrade.

We will call later this summer about any seating change requests, please note your renewal form if you need to add a seat, a performance date change or an upgrade.

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being issued. If your tickets have been issued, then no refunds or cancellations are available.

We are unable to hold your seats without payment in full, a partial payment with a payment plan, or a $50/seat deposit. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this fall. Please call us at 419.381.8851 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are issued. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account later this fall. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the Broadway In Toledo home for answers to all your questions. If you need further assistance, email us at boxoffice@stranahantheater.org or call the box office between 10 a.m. and 5 p.m. Monday- Friday at 419.381.8851.

Parties of 10 or more for individual shows can be purchased through our group sales representative. Call 800.776.7469 or email groups@americantheatreguild.org for more info.

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