SEASON MEMBERSHIP INFO

SEASON MEMBERSHIP INFORMATION

MOBILE/DIGITAL TICKETING

PLEASE NOTE: SOME DEVICES MAY NOT DISPLAY A BAR CODE AND ONLY STATE TO HOLD NEAR READER

What is Mobile Ticketing?

Tickets that are accessed through your smartphone. Broadway In Birmingham utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

What do I do to be prepared for entering the theatre?

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 800.776.7469 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

How do I access my mobile/digital ticket?

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.

How do I download my mobile/digital ticket to my cell phone wallet?

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.
Tap on your seats under ‘My Tickets’ at the bottom of the screen.
Tap ‘Add to [digital wallet]’ under the barcode that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

I go with friends/family members, how do I get their tickets to them?

When your mobile tickets become available on your account, follow these steps below:

From the top of this page - Click MEMBER LOGIN
Scroll to the top of the screen and select the person icon on the right.
From this screen – enter your email address and password.
Select ‘Manage Tickets’ then select your desired show.
Select ‘Transfer’
Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account.
The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone
(*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.)

If I have more than one ticket for the show, do I have to present all tickets at the same time?

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway In Birmingham account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway In Birmingham account. The recipient of the tickets will need to create a Broadway In Birmingham account to receive the tickets (they do not need to purchase Season seats to create an account).

When I retrieve a ticket using my account via a mobile device, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then your Broadway In Birmingham account on Ticketmaster will display the existing barcode via a mobile device.

Can I print my mobile/digital ticket from my desktop computer or tablet?

No, the ticket scanners are unable to scan printed mobile barcodes.

Can I use my tablet to access my tickets at the theatre?

No, the screen is too large and the scanners are unable to scan those barcodes.

If I access my tickets from my account, can I still have them printed at the box office?

No. Tickets retrieved on your mobile device logged into your Broadway In Birmingham account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway In Birmingham Account on your mobile device to be scanned for entry at the theatre.

What if I log in and cannot see my tickets?

If you are logged into your Broadway In Birmingham account and do not see your tickets, please contact us HERE.

What if my mobile device's battery dies?

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

What if I get to the theatre and my mobile/digital ticket isn't on my phone?

Go to the Box Office and they will assist you.

PURCHASING

How can I purchase accessible seating?

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives by HERE or by calling 800.776.7469

Season tickets will now be digital, available via your account.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact us HERE for more information.

How can I confirm that I am not buying tickets from a third party site?

The official ticket seller for all Broadway In Birmingham shows is TicketMaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates TicketMaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInBirmingham.com.

Do I have to pay for the entire season at once?

No. Another of the benefits of being a Season Member is that at the time of renewing or joining, you can elect to pay for your season membership in 2 or 6 easy payments. Renew before the deadline and select the Payment Plan option online or request the payment plan option when you call the Broadway In Birmingham Series to renew. To take advantage of the Payment Plan, you must use valid credit card that does not expire prior to September 2023.

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. No exceptions.

Learn more about how your Donor Circle Season Membership supports our Mission.

When joining the Donor Circle, your season membership price includes a $25 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities. LEARN MORE ABOUT STAGING THE FUTURE

MANAGING TICKETS

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. Contact the Broadway In Birmingham Series HERE. Please provide your friend’s complete information. Complete payment will be due before the renewal deadline.

I would like to upgrade my seating for my season membership.

You will receive an email when you can log into Account Manager to access your season tickets and upgrade. Be sure to look for an email from the Box Office with upgrade availability.

You can contact us at your earliest convenience during the upgrade period. If we missed you during your assigned upgrade period we will do our best to accommodate your request.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.

I have already seen one of the shows in my season. What are my options if I don't want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a season add-on show. Please contact us HERE for any additional questions.

ACCOUNT MANAGER

How do I exchange my seats online?

To exchange the night of a season show, or to swap into a season add-on, Click Manage Tickets.
Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into.
Select the event you want to exchange into.
A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
Select the seat(s) you want by clicking on them.
You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
Accept the Terms and Conditions and click Submit.
You will receive an email confirmation. Please confirm your order.

How do I transfer my seats online?

To begin forwarding your tickets to someone, click Manage Tickets.
When your shows are displayed, hit Transfer at top and check the show you want to transfer.
Hit NEXT
Select the seats you wish to transfer and hit NEXT.
Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets. If you are sending to a new recipient, you must have their name and email address.
After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
You will receive an email when the tickets have been accepted.

How do I purchase additional seats online?

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

Click Select for the event you want to purchase. A seating chart of the theatre will appear.
At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
When you highlight a section of the theater, the available seats will appear.
Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
Hit Continue and Proceed to Checkout.
If you want additional tickets, click Continue Shopping.
Confirm your contact information, make changes if needed. Click Continue.
Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
Accept the Terms and Conditions and click Submit Order.
You will receive an email confirmation. Please confirm your order.

ATTENDING

How will I receive my Season Tickets?

Season tickets are digital, available via your account.

Parking & Directions

BJCC Concert Hall

2100 Richard Arrington Jr Blvd N

Birmingham, AL 35203

Parking Info

The BJCC Concert Hall has many convenient parking options throughout the complex. Accessible parking is available within all parking garages and lots. Please refer to this map for more information.

Bag Policy

Click HERE for more information on the BJCC bag policy.

Who can I contact for additional accessibility information?

For information about accessible seating or other special accommodations click HERE. For additional information, please contact our friendly Patron Services Representatives by clicking HERE or by calling 800.776.7469

PRIVACY POLICY

Learn More About Our Privacy Policy

To learn more today, CLICK HERE.

SEASON MEMBERSHIP INFO