SEASON MEMBERSHIP INFO
SEASON MEMBERSHIP INFORMATION
MOBILE/DIGITAL TICKETING
MOBILE/DIGITAL TICKETING
Tickets that are accessed through your smartphone. Broadway In South Bend utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.
We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 816.421.7500 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.
Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon on mobileÂ
- From this menu - Click MEMBER LOGIN
- Scroll to the top of the screen and tap on the person icon on the right.
- From this screen – enter your email address and password.
- Once you are logged in, select the three bar icon in the top left of the screen.
- Tap on ‘Manage Tickets’ then scroll to your desired show.
Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon
- From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right. - From this screen – enter your email address and password.
- Once you are logged in, select the three bar icon in the top left of the screen.
- Tap on ‘Manage Tickets’ then scroll to your desired show.
- Tap on your seats under ‘My Tickets’ at the bottom of the screen.
- Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet.
No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.
When your mobile tickets become available on your account, follow these steps below:
- From the top of this page - Click MEMBER LOGIN
- Scroll to the top of the screen and select the person icon on the right.
- From this screen – enter your email address and password.
- Select ‘Manage Tickets’ then select your desired show.
- Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.Â
- Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
- The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account.
- The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone
(*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.)
Yes. All patrons should enter at the same time using the tickets displayed via your Broadway In Birmingham account on Ticketmaster, Apple Wallet, or Google Wallet on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway In Birmingham account. PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a Broadway In Birmingham account to receive the tickets (they do not need to purchase Season seats to create an account).
No. If tickets were already printed, then your Broadway In Birmingham account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway In Birmingham account will generate a barcode when the tickets are retrieved.
No. If tickets were already printed, then your Broadway In Birmingham account on Ticketmaster will display the existing barcode via a mobile device.
No, the ticket scanners are unable to scan printed mobile barcodes.
No, the screen is too large and the scanners are unable to scan those barcodes.
No. Tickets retrieved on your mobile device logged into your Broadway In Birmingham account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway In Birmingham Account on your mobile device to be scanned for entry at the theatre.
If you are logged into your Broadway In Birmingham account on Ticketmaster and do not see your tickets, please contact us HEREÂ or via phone at 816.421.7500 in advance.
We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.Â
Visit the Box Office who will be happy to assist you.Â
PURCHASING
PURCHASING
Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives HEREÂ or by calling 816.421.7500
The official ticket seller for all Broadway In Birmingham shows is etix.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates etix.com. The best way to purchase tickets and learn more about each show is through BroadwayInBirmingham.com.
No. Another benefit to being a season member is that you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment.Â
For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Birmingham show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.
When joining the Donor Circle, your season membership price includes a $25 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities.
MANAGING TICKETS
MANAGING TICKETS
Contact the Broadway In Birmingham Series if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Broadway In South Bend account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Road, Suite 120, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.
Yes, it is possible to give your seats to a friend. Contact the Broadway Series Office HERE. Please provide your friend’s complete information. Complete payment will be due before the renewal deadline.
You will receive an email when you can log into Account Manager to access your season tickets and change seats. Be sure to look for an email from the Box Office with upgrade (seat change) availability.
You can contact us at your earliest convenience. If we missed you during your assigned upgrade (seat change) period we will do our best to accommodate your request when you return.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.
Please contact us HERE to inquire about your refund options.
We are unable to hold your seats without payment in full or a partial payment with a payment plan. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.
Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please contact us HERE with any questions.
Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are issued. Complete address information on the parties’ involved need to be included with their payment in full.
ACCOUNT MANAGER
ACCOUNT MANAGER
- To exchange the night of a season show, or to swap into a season add-on, Click Manage Tickets.
- Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into.
- Select the event you want to exchange into.
- A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
- Select the seat(s) you want by clicking on them.
- You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
- Accept the Terms and Conditions and click Submit.
- You will receive an email confirmation. Please confirm your order.
SWAPS AND EXCHANGES: Limit one swap per season ticket. Swaps may be limited after priority swap period. Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Swaps are available later this year. We recommend you swap early, as a limited number of swaps may be permitted per show. Upgrade charges may apply.
To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.
- Click Select for the event you want to purchase. A seating chart of the theatre will appear.
- At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
- When you highlight a section of the theater, the available seats will appear.
- Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
- Hit Continue and Proceed to Checkout.
- If you want additional tickets, click Continue Shopping.
- Confirm your contact information, make changes if needed. Click Continue.
- Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
- Accept the Terms and Conditions and click Submit Order.
- You will receive an email confirmation. Please confirm your order.
- To begin forwarding your tickets to someone, click Manage Tickets.
- When your shows are displayed, hit Transfer at top and check the show you want to transfer.
- Hit NEXT
- Select the seats you wish to transfer and hit NEXT.
- Here you can add a New Recipient or select the current one if the desired recipient is listed. PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets. If you are sending to a new recipient, you must have their name and email address.
- After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
- Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
- You will receive an email when the tickets have been accepted.
ATTENDING
ATTENDING
For information about accessible seating or other special accommodations click HERE. For additional information, please contact our friendly Patron Services Representatives by clicking HERE or by calling 816.421.7500
For quickest entry into your BJCC venue, we recommend leaving bags at home. If a bag is necessary, the bag must meet the following criteria:
Bags must be CLEAR plastic, vinyl or PVC and not exceed 12″x6″x12″. Bags cannot be tinted with color or include oversized content that prevents visibility into the clear bag.
Only non-clear bags smaller than 5″x7″ will be permitted entry. Any type of non-clear bag exceeding 5″x7″ in size will not be permitted.
Diaper bags must be clear and meet our bag policy specifications. Baby and infant care items (bottled formula, small snacks) are allowed in the clear diaper bag but must have a child accompanied.
Exceptions to the Bag Policy may be made for medically necessary items after proper inspection by security personnel. Medical bags or special medical equipment can be screened at any of our venues’ entry points for your event. Guests that have these items should alert security to check their bags and tag as a medical-approved bag.
The BJCC Concert Hall is not responsible for any property that is lost, stolen or damaged.
Additional prohibited items at our venues include, but are not limited to:
- Aerosol cans
- Balloons
- Batons
- Beach balls
- Brass knuckles
- Bullhorns / noisemakers
- Confetti
- Coolers, ice chests, or thermos containers
- Costume masks
- Drones
- Explosives
- Firearms (including law enforcement personnel not present in an official capacity)
- Fireworks
- Handcuffs
- Inflatable items
- Items too large to fit under a seat
- Knives
- Laptops
- Laser pointers
- Martial arts instruments
- Outside food and beverage
- Pepper spray
- Pets
- Poles (including signs attached to poles)
- Professional recording devices for photography, video or audio
- Selfie sticks
- Signs / Flags / Banners / Posters / Pamphlets
- Skateboards or rollerblades
- Sticks
- Stickers
- Stools or folder chairs
- Strollers
- Stun guns
- Tear gas
- Tripods / Monopods
- Weapons (weapons lockers are not provided)
Guests, including law enforcement personnel not in an official capacity, are prohibited from bringing weapons into the venues. The BJCC does not provide weapon lockers.
BJCC CONCERT HALL
 2100 Richard Arrington Jr Blvd N
Birmingham, AL 35203
The Silver lot and Gold lot are available for purchase on BJCC website.
PRIVACY POLICY
PRIVACY POLICY
To learn more today, CLICK HERE.