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Broadway In Birmingham FAQ

We’re working directly with tour producers and listening to the advice of government agencies, The Broadway League, and healthcare professionals to ensure a safe return for all patrons and staff. We will update our website with new safety measures at the BJCC Concert Hall as they become available to ensure a secure return.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the Broadway In Birmingham Series for more information. 

The official ticket seller for all Broadway In Birmingham shows is TicketMaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates TicketMaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInBirmingham.com.

No. Another of the benefits of being a Season Member is that at the time of renewing or joining, you can elect to pay for your season membership in 4, 6 or 10 easy payments. Renew before the deadline and select the Payment Plan option online or request the payment plan option when you call the Broadway In Birmingham Series to renew. To take advantage of the Payment Plan, you must use valid credit card.

Select "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.

Yes, it is possible to give your seats to a friend. Contact the Broadway In Birmingham Series by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

When you renew your seats, you can make a request to upgrade your seats online or via the Broadway In Birmingham Series. Requests can include, but are not limited to: improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc.

During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Generally, this is about 2 weeks after the renewal deadline. Expect to hear from us within a month after that renewal deadline.

If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

Please contact the Broadway In Birmingham Series, 800.776.7469 to inquire about your refunds options.

We are unable to hold your seats without payment in full, a partial payment with a payment plan, or a $50/seat deposit. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 800.776.7469 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are received. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be delivered to the email address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the Broadway In Birmingham Series at 800.776.7469 for more information.

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org
or call the Broadway In Birmingham Series at 800.776.7469

Parties of 10 or more for an individual show can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 for complete information.

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