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Broadway In Wichita FAQ

We’re working directly with tour producers and listening to the advice of government agencies, The Broadway League, and healthcare professionals to ensure a safe return for all patrons and staff. We will update our website with new safety measures at the Century II Concert Hall as they become available to ensure a secure return.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

The official ticket seller for all Broadway In Wichita shows is CenturyII.org and WichitaTIX.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates WichitaTIX.com. The best way to purchase tickets and learn more about each show is through BroadwayWichita.com.

No. Another benefit of season membership is that at renewal time, you can elect to pay for your subscription with easy payments. You may also request a payment plan online or when you call to renew. New season orders made after the renewal period must be paid in full.

Address changes can be made by logging onto your account online. You can also request an address change by calling WichitaTIX at 316.303.8100 or by email at patronservices@americantheatreguild.org

Yes, it is possible to give your seats to a friend. Contact WichitaTIX by calling 316.303.8100 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theater's premium areas are very high, so it is more difficult to make changes in those areas.

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.

We are unable to hold your seats without payment in full, a partial payment with a payment plan, or a $50/seat deposit. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On show STOMP or THE SIMON & GARFUNKEL STORY. You may swap your tickets after you receive them before the season begins. Please call us at 316.303.8100 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to the WichitaTIX office before tickets are mailed. Complete address information on the parties involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway in Wichita show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org or call WichitaTIX at 316.303.8100.

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 or email groups@americantheatreguild.org for more info.

MOBILE TICKETING FAQ

Tickets that are accessed through your smart phone. Broadway In Wichita is encouraging patrons to switch over to mobile ticketing as it is a more secure and easier way to manage tickets.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet before heading to the show.

Using your smart phone – log in to your account at WichitaTIX.com

  • From the dropdown menu, select “Events and Tickets”
  • Tickets will be sorted by month of show. Expand each month and then each individual show date to view your tickets.
  • Click “Add to Apple Wallet” to download your mobile tickets and then open in your Digital Wallet*. You must do this for each ticket.

*This process was designed for Apple Wallet. Android users will need to download a third party digital wallet app as the file type is not compatible with Google Pay or Samsung Pay. The app “PassWallet” is one option for Android users that we have found to work well.

Using your smart phone – log in to your account at WichitaTIX.com

  • From the dropdown menu, select “Events and Tickets”
  • Tickets will be sorted by month of show. Expand each month and then each individual show date to view your tickets.
  • Click “Add to Apple Wallet” to download your mobile tickets and then open in your Digital Wallet*. You must do this for each ticket.

*This process was designed for Apple Wallet. Android users will need to download a third party digital wallet app as the file type is not compatible with Google Pay or Samsung Pay. The app “PassWallet” is one option for Android users that we have found to work well.

No, screenshots of tickets will not be accepted. We recommend saving your mobile tickets to your Digital Wallet prior to arriving at the theatre. 

  • After you’ve downloaded the mobile tickets to your Digital Wallet, select the ticket you want to share.
  • Depending on the app you are using, you may need to click into an informational menu, such as an icon with three dots, an i in a circle, a question mark, etc.
  • Click “Share Pass”, “Share”, or the share icon, depending on your app.
  • Select the way you want to share the ticket (email is easiest), select your recipient, and customize your message if desired.
  • The recipient will tap the attached file to open the mobile ticket in their Digital Wallet app.
  • Once you confirm the recipient has saved the mobile ticket to their own Digital Wallet, you should delete it from yours so that you don’t accidentally use it when you arrive at the theatre, as tickets are invalid for reuse once scanned.

Yes, all patrons who will be using mobile tickets on your phone should enter at the same time. If members of your party are arriving separately, then you will need to share the ticket they will be using for entry using the steps listed above.

No, tickets do not need to be physically printed to use as a mobile ticket but WichitaTIX must first generate a barcode that can then be copied into your Digital Wallet. Tickets will still be viewable in your account but if you do not see the “Add to Apple Wallet” button next to your tickets then the barcode has not yet been generated.

No, your mobile tickets are simply a copy of the existing barcode for your tickets. Please keep in mind that your mobile tickets will not automatically update if a new barcode is generated (by exchanging your tickets, printing physical tickets, etc.). If this happens, you will need to delete your mobile tickets and re-download.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

Yes, you may request printed tickets from the WichitaTIX box office by paying a printing fee. Keep in mind that once physical tickets are printed, the barcodes on your mobile tickets will be invalidated so you will need to delete them from your account.

Please contact WichitaTIX either by phone at 316-303-8100, option #3 or by email at WichitaTIX@wichita.gov, Monday through Friday, 10am – 5pm.

The printing fee is $2.00.

Mobile tickets will be available and viewable in your account later this summer. If you are logged into your account on WichitaTIX.com and do not see your tickets, please contact WichitaTIX in advance either by phone at 316-303-8100, option #3 or by email at WichitaTIX@wichita.gov, Monday through Friday, 10am – 5pm.

We encourage you to charge your device before you come to the theatre, but you may always go to the Box Office for assistance.

Go to the Box Office and they will assist you.

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