INDIVIDUAL TICKET INFO

INDIVIDUAL TICKET INFORMATION

MOBILE/DIGITAL TICKETING

What is mobile ticketing?

Mobile tickets are accessed through and stored in your smart phone. Mobile ticketing is a more secure & contactless process.

I need assistance with my show purchase, who do I contact?

For any questions regarding a single ticket purchase, call 805.449.2787.

What do I do to be prepared for entering the theatre?

While WiFi is available at the theatre it is recommended that you login to your account prior to arriving and save the tickets to your Digital Wallet (Apple Wallet or Google Pay for androids).

Can I use a screenshot of my ticket?

Screenshots will not be valid for entry. To store your ticket(s) in your phone prior to arriving at the theatre add the tickets to your Digital Wallet.

If I have more than one ticket for the show, do I have to present all tickets at the same time?

Yes. Everyone entering the theatre is required to have a valid ticket at the time of entry. If members of your party will be arriving separately you will need to transfer their tickets to them.

Can I print my mobile/digital ticket from my desktop computer or tablet?

No. Ticket scanners are unable to scan printed mobile barcodes.

Can I use my tablet to access my tickets at the theatre?

No. The screen on tablets are too large and the scanners are unable to scan those barcodes.

What if my mobile device's battery dies?

We encourage you to charge your device prior to your arrival at the theatre but you may always go to the Box Office for assistance.

What if I get to the theatre and my mobile/digital ticket isn't on my phone?

Please go to the Box Office for assistance.

PURCHASING

How can I purchase accessible seating?

For information about accessible seating or other special accommodations click HERE. For additional information, please contact the Bank of America Performing Arts Center via email at boxoffice@toaks.org or by calling 805.449.2787

How can I confirm that I am not purchasing tickets from a third party site?

The official ticket seller for all Broadway In Thousand Oaks shows is bapacthousandoaks.com and Ticketmaster.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates Ticketmaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInThousandOaks.com.

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 or email groups@americantheatreguild.org for more info.

ATTENDING

Parking & Directions

Parking Fee: $8 per vehicle on performance dates - cash only. There is no charge for parking during City Hall office hours.

A six level parking structure is located adjacent to the Bank of America Performing Arts Center. From the parking structure, The Fred Kavli Theatre is accessed by taking the elevator to Level 3, while the Scherr Forum Theatre is reached by taking the elevator to Level 3 and then taking either of the two Plaza elevators down to Level 2.

Click HERE for more parking information.

Bag Policy

Click HERE for more information on the Bank of America Performing Arts Center bag policy.

Who can I contact for additional accessibility information?

PRIVACY POLICY

Learn More About Our Privacy Policy

To learn more today, CLICK HERE.

INDIVIDUAL TICKET INFO