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Broadway In Thousand Oaks FAQ

At this time, the Bank of America Performing Arts Center is requiring all patrons to be fully vaccinated against the COVID-19 virus. In the event that a vaccination cannot be provided, a negative medical COVID-19 test taken within 72 hours of the performance may suffice. Additionally, all guests – including children 12 and younger – are required to wear a mask at all times while inside the venue. This policy will remain in effect from September 20 through November 1 - we will keep you updated as the situation evolves. More information on the Bank of America PAC’s safety measures can be found on their website.

For inquiries regarding COVID-19 policy, please contact the Bank of America PAC box office at 805.449.2775.

We thank you for your cooperation and support!

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

The official ticket seller for all Broadway In Thousand Oaks shows is CivicArtsPlaza.com and Ticketmaster.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates Ticketmaster.com. The best way to purchase tickets and learn more about each show is through BroadwayInThousandOaks.com.

The Ticketmaster Arts Line has been reactivated and is dedicated to theatre and Broadway tour production sales and support. For any questions regarding a single ticket purchase, call 800.982.2787.

No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.
Select "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway in Thousand Oaks account number, your old and new address and telephone change (if applicable) and mail it to 2100 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. You just need to contact the Broadway in Thousand Oaks Series by calling 805.449.2775 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Requests can be made when you upgrade online, over the phone or via email. Just be sure to specify if you would like your seats closer or more centered.

You will receive an email when you can log into Account Manager to access your season tickets and upgrade. Be sure to look for an email from the Box Office with upgrade availability.

You can contact us at your earliest convenience. If we missed you during your assigned upgrade period we will do our best to accommodate your request when you return.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being sent out. If your tickets have been sent out, then no refunds or cancellations are available.

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into the season add-on show. You may swap your tickets after you receive them by mail. Please call us at 805.449.2775 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Thousand Oaks show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org or call the box office at 805.449.2775.

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 or email groups@americantheatreguild.org for more info.

MOBILE TICKETING FAQ

Mobile tickets are accessed through and stored in your smart phone. Mobile ticketing is a more secure & contactless process.

While WiFi is available at the theatre it is recommended that you login to your account prior to arriving and save the tickets to your Digital Wallet (Apple Wallet or Google Pay for androids).

Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks
Click “Manage Tickets”
Click “View Tickets”

Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks
Click “Manage Tickets”
Click “View Tickets”
Your mobile tickets will appear on the screen. Click on each event to Download to your Digital Wallet on your phone.

Screenshots will not be valid for entry. To store your ticket(s) in your phone prior to arriving at the theatre add the tickets to your Digital Wallet.

Using your cellphone login to your account at: am.ticketmaster.com/thousandoaks
Click “Manage Tickets”
Click “Transfer”
Complete the information to send tickets- you must have the email address of the person receiving the transferred ticket(s)
The recipient must follow the email link they receive to accept the transferred tickets. The recipient will become the owner of the transferred seats and can download them to their Digital Wallet.

Yes. Everyone entering the theatre is required to have a valid ticket at the time of entry. If members of your party will be arriving separately you will need to transfer their tickets to them.

Yes. Your printed tickets for the rescheduled performances will be honored for the new performance date and time. You may also download the tickets to your Digital Wallet.

No.

No. If tickets were already printed your Account Manger barcodes will display the existing barcode via your mobile device.

No. Ticket scanners are unable to scan printed mobile barcodes.

No. The screen on tablets are too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed on your mobile device to be scanned for entry at the theatre.

Contact the Box Office directly either by phone at 805-449-2787 or by email at boxoffice@toaks.org.

There is no cost to have your ticket printed.

Mobile tickets will be available and viewable in your account later this fall. If you are logged into Account Manger and do not see your tickets please contact us at Boxoffice@toaks.org or by phone at (805)449-2787.

We encourage you to charge your device prior to your arrival at the theatre but you may always go to the Box Office for assistance.

Please go to the Box Office for assistance.

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