Broadway In South Bend FAQ

  1. Are there any restrictions to what I can bring into the theater?
  2. If tickets aren't on sale yet, why do I see other sites selling tickets already?
  3. I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
  4. I've lost my ticket to one of my scheduled performances. What can I do?
  5. Do I have to pay for the entire season at once?
  6. I've moved recently, how do I change my address?
  7. I can no longer attend the series, and would like to give my account to a friend. Is that possible?
  8. I would like to upgrade my seating for my season membership.
  9. If I change my mind, can I cancel the season tickets and receive a refund?
  10. I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
  11. I have already seen one of the shows in my season. What are my options if I don't want to see it again?
  12. I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
  13. Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
  14. When will I receive my Season Tickets?
  15. Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In South Bend?
  16. I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Are there any restrictions to what I can bring into the theater?

The Morris Performing Arts Center has implemented additional security procedures for patrons attending events in the Center. Our goal is to provide a safe and comfortable environment for our patrons and guests.

Weapons of any kind including guns, knives or projectiles are prohibited from the premises and must be returned to your car IMMEDIATELY.

All bags are subject to inspection.
Bags will be inspected by trained security personal for prohibited items.
Small purses or bags smaller than 8.5” x 11” may be subject to search but will be allowed in the theater.

The following items after being inspected must be stored at coat check or returned to your car.

  • Purses or bags larger than 8.5” x 11”
  • Backpacks or backpack style purses
  • Chemical weapons such as mace and pepper spray
  • Professional grade cameras with detachable lenses or laser pointers
  • Professional grade audio / video recording devices
  • Liquor, food or beverages
  • Any additional items (as determined by security personnel) that could potentially cause harm.

Prescription medicines and medical devices are excluded from the above policy

The Morris Performing Arts Center is not responsible for any property that is lost, stolen or damaged.


If tickets aren't on sale yet, why do I see other sites selling tickets already?

The official ticket seller for all Broadway In South Bend shows is morriscenter.ticketforce.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates morriscenter.ticketforce.org. The best way to purchase tickets and learn more about each show is through BroadwayInSouthBend.com.


I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Member you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by phone (574.235.9190), in person at the Morris Box Office (located at 211 N. Michigan) or by mail at least 24 hours in advance of your scheduled performance. If exchanging by mailing in tickets, ensure that tickets are sent with enough time to arrive 24 hours before your showtime; any tickets which arrive after that time will be ineligible for exchange. You must return the tickets you are exchanging to the Box Office. When exchanging from a lower to a higher priced performance, the price difference will not be refunded when processing the exchange. There is also a $5 per order exchange fee.

*exchange policies subject to contractual terms with touring companies

I've lost my ticket to one of my scheduled performances. What can I do?

Please call the Morris Box Office at 574.235.9190 as soon as you realize that you have misplaced your ticket(s). There is a $5 per order reprinting fee. If you lose your tickets the weekend of the show, please come to the box office direct.


Do I have to pay for the entire season at once?

No. Another of the benefits of being a Season Member is that at renewal time, you can elect to pay for your subscription with a split payment. Renew before the deadline and mark the Payment Plan option online or request the payment plan option when you call the box office to renew. To take advantage of the Payment Plan, must use valid credit card and be a multiple ticket account.


I've moved recently, how do I change my address?

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway Theatre League account number, your old and new address and telephone change (if applicable) and mail it to 211 N. Michigan Street, South Bend, IN 46601. We are not responsible for items not forwarded by the post office.


I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. Contact the Morris Box Office by calling 574.235.9190 and provide your friend’s complete information and send that along with the payment before the renewal deadline.


I would like to upgrade my seating for my season membership.

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
When you renew your seats, you can make a request to upgrade your seats online or via the box office. Requests can include, but are not limited to: improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc.
During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Generally, this is about 2 weeks after the renewal deadline. Expect to hear from us within a month after that renewal deadline.
If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.


If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.


I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.


I have already seen one of the shows in my season. What are my options if I don't want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On show. You may swap your tickets after you receive them by mail. Please call us at 574.235.9190 with any questions.


I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.


Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Theatre League show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.


When will I receive my Season Tickets?

Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.


Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In South Bend?

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@theaterleague.org or call the box office at 574.235.9190.


I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for an individual show (15+ for Disney's THE LION KING) can be purchased through our group sales representative; please contact the Broadway Theatre League group sales line 866.314.7687 for complete information.