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Broadway In Santa Barbara FAQ

At this time, The Granada Theatre is requiring all patrons to be fully vaccinated against the COVID-19 virus. In the event that a vaccination cannot be provided, a negative medical COVID-19 test taken within 72 hours of the performance may suffice. Additionally, all guests – including children 12 and younger – are required to wear a mask at all times while inside the venue. More information on The Granada Theatre’s safety measures can be found on their website. For inquiries regarding COVID-19 policy, please contact The Granada Theatre box office at 805.899.2222. We thank you for your cooperation.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information. 

Season Members who join the Automatic Charge Renewal Program* receive priority access and additional benefits, including:

  • No invoice or call needed to renew your seats each year (no hassle!)
  • You're placed at the top of the seat upgrade list for the opportunity to secure better seats each year.
  • Be the FIRST to hear the new season announcement.
  • First access to select discounts and offers.

Each year, we'll roll our more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what's to come.

*The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you note "opt-out."

The official ticket seller for all Broadway In Santa Barbara shows is GranadaSB.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.granadasb.org. The best way to purchase tickets and learn more about each show is through BroadwaySantaBarbara.com.

No. Another benefit to being a season member is at the time of purchase, you can elect to pay for your subscription with easy payments. Call the box office to split your renewal into two easy payments. 

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway In Santa Barbara account number, your old and new address and telephone change (if applicable) and mail it to The Granada Theatre Box Office 1214 State Street, Santa Barbara, CA 93101. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. You just need to contact The Granada Theatre Box Office by calling 805.899.2222 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Requests can be made when you renew over the phone or via email. Just be sure to specify if you would like your seats closer or more centered.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

Please contact the Box Office, 805.899.2222 to inquire about your refund options.

We are unable to hold your seats without payment in full or a partial payment with a payment plan or deposit. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into the season add-on show. You may swap your tickets after you receive them. Please call us at 805.899.2222 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are sent. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Santa Barbara Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

If you need further assistance, send us an email at patronservices@americantheatreguild.org or call the box office at 805.899.2222, All incoming calls with go directly to the box office voicemail. Returned calls may take up to 3-5 business days to complete.

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 or email
groups@americantheatreguild.org for more info.

MOBILE TICKETING FAQ

Tickets that are available in a digital format and accessible via your smartphone.

Prior to entering the venue, please have all of your tickets for the event displayed and ready to be scanned on your mobile device as cellular connectivity may be intermittent at the venue.

To access your mobile tickets:
1. Navigate to our website at https://ticketing.granadasb.org/account/login and login to your account.
2. Click on your email address in the upper left hand corner of the page which will redirect you to your account page.
3. Click on the Upcoming Events link on the left side of the page.
4. Locate your event and select the View Tickets button.
5. A new window will open with all your tickets for that event and a QR code to be scanned for each ticket.

At this time, mobile tickets are not available to be downloaded to digital wallets.

To prevent difficulties in scanning and the unauthorized reselling of tickets, screenshots will not be accepted.

If you have a ticket in your name that should be transferred to a friend or family member, please call the box office and arrange for a printed ticket to be held for them at Will Call.

Yes. All tickets must be presented at the same time when using mobile tickets. If members of your party are arriving separately, you will need to visit the box office to have a ticket left for them at Will Call.

No. If your tickets have been fully paid for, you will be able to view them on your mobile device 48 hours prior to the event.

Yes. Once you select the “View Tickets” in your account, that ticket is considered “printed” and any prior tickets will be invalidated.

No. Mobile/Digital tickets are designed to be scanned from your mobile device. If you wish to have a physical ticket, please visit or call our box office for further assistance.

Yes, as long as your tablet has access to cellular service. We have limited connectivity at the venue and will not be able to connect your device to the WIFI network.

Yes. Please visit the box office to inquire further about a ticket reprint.

Please visit our box office, call 805-899-2222, or email boxoffice@granadasb.org during our normal business hours of Monday – Saturday, 10am – 5:30 pm and Sunday 12pm – 5 pm, or 2 hours prior to show time.

No cost. Printed tickets delivered by mail are available at $1 per order.

Please call, email, or visit the box office to inquire further or receive a printed copy of your tickets.

Please visit the box office for further assistance and to get a ticket reprint.

Please visit the box office for further assistance and to get a ticket reprint.

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