Broadway In Santa Barbara FAQ
- NEW! Automatic Renewal Charge Program – What is this?
- If tickets aren't on sale yet, why do I see other sites selling tickets already?
- I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
- I've lost my ticket to one of my scheduled performances. What can I do?
- Do I have to pay for the entire season at once?
- I've moved recently, how do I change my address?
- I can no longer attend the series, and would like to give my account to a friend. Is that possible?
- I would like to upgrade my seating for my season membership.
- If I change my mind, can I cancel the season tickets and receive a refund?
- I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
- I have already seen one of the shows in my season. What are my options if I don't want to see it again?
- I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
- Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
- When will I receive my Season Tickets?
- Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Santa Barbara?
- I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Automatic Renewal Charge Program – What is this?
Season Members who join the Automatic Renewal Charge Program* receive priority access and additional benefits, including:
- No invoice or call needed to renew your seats each year (no hassle!)
- You're placed at the top of the seat upgrade list for the opportunity to secure better seats each year.
- Be the FIRST to hear the new season announcement.
- First access to select discounts and offers
Each year, we’ll roll out more exclusive Automatic Renewal Charge Program benefits, so be sure to join this program early to take full advantage of what’s to come.
*The Automatic Renewal Charge Program puts you in the automatic renewal process for all future seasons, until you note “opt-out.”
If tickets aren't on sale yet, why do I see other sites selling tickets already?
The official ticket seller for all Broadway In Santa Barbara shows is GranadaSB.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates ticketing.granadasb.org. The best way to purchase tickets and learn more about each show is through BroadwaySantaBarbara.com.
I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by phone (805.899.2222), in person at The Granada Theatre Box Office (located at 1214 State Street) or by mail at least 24 hours in advance of your scheduled performance. If exchanging by mailing in tickets, ensure that tickets are sent with enough time to arrive 24 hours before your showtime; any tickets which arrive after that time will be ineligible for exchange. Physical tickets or proof of their destruction is required to exchange tickets. Please refer to your Season Ticket Policy Brochure for addresses and phone numbers for exchanges. When exchanging from a lower to a higher priced performance, the price difference will not be refunded when processing the exchange.
*exchange policies subject to contractual terms with touring companies
I've lost my ticket to one of my scheduled performances. What can I do?
Please call The Granada Theatre Box Office at 805.899.2222 as soon as you realize that you have misplaced your ticket(s). Tickets can be reprinted and left at Will Call. If you lose your tickets the week of the show, please come to the box office direct.
Do I have to pay for the entire season at once?
No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.
I've moved recently, how do I change my address?
Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway In Santa Barbara account number, your old and new address and telephone change (if applicable) and mail it to 1214 State Street, Santa Barbara, CA 93101. We are not responsible for items not forwarded by the post office.
I can no longer attend the series, and would like to give my account to a friend. Is that possible?
Yes, it is possible to give your seats to a friend. You just need to contact The Granada Theatre Box Office by calling 805.899.2222 and provide your friend’s complete information and send that along with the payment before the renewal deadline.
I would like to upgrade my seating for my season membership.
Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change on your renewal form. Requests can include, but are not limited to: improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc.
During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Generally, this is about 2 weeks after the renewal deadline. Expect to hear from us within a month after that renewal deadline.
If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.
If I change my mind, can I cancel the season tickets and receive a refund?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.
I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.
I have already seen one of the shows in my season. What are my options if I don't want to see it again?
Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into the season add-on show. You may swap your tickets after you receive them by mail. Please call us at 805.899.2222 with any questions.
I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.
Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Santa Barbara Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.
When will I receive my Season Tickets?
Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.
Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Santa Barbara?
If you need further assistance, send us an email at firstname.lastname@example.org or call the box office at 805.899.2222 from 10 a.m. – 5:30 p.m. and Sun 12 p.m. - 5 p.m.
I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Broadway In Santa Barbara group sales line 866.314.7687 or email email@example.com for more info.