Broadway At The Fox In Riverside FAQ
- NEW! Automatic Charge Renewal Program – What is this?
- I am having trouble getting the seating map to load. What do I do?
- If tickets aren't on sale yet, why do I see other sites selling tickets already?
- I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
- I've lost my ticket to one of my scheduled performances. What can I do?
- Do I have to pay for the entire season at once?
- I've moved recently, how do I change my address?
- I can no longer attend the series, and would like to give my account to a friend. Is that possible?
- I would like to upgrade my seating for my season membership.
- If I change my mind, can I cancel the season tickets and receive a refund?
- I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
- I have already seen one of the shows in my season. What are my options if I don't want to see it again?
- I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
- Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
- When will I receive my Season Tickets?
- Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by the Broadway At The Fox In Riverside Series?
- I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Automatic Charge Renewal Program – What is this?
Season Members who join the Automatic Charge Renewal Program* receive priority access and additional benefits, including:
- No invoice or call needed to renew your seats each year (no hassle!)
- You're placed at the top of the seat upgrade list for the opportunity to secure better seats each year.
- Be the FIRST to hear the new season announcement.
- First access to select discounts and offers
Each year, we’ll roll out more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what’s to come.
*The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you note “opt-out.”
I am having trouble getting the seating map to load. What do I do?
You may need to update or install Adobe Flash Player. Choose your preferred web browser below for helpful instructions.
If tickets aren't on sale yet, why do I see other sites selling tickets already?
The official ticket seller for all Broadway At The Fox In Riverside shows is LiveNation.com and RiversideLive.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates concerts1.livenation.com. The best way to purchase tickets and learn more about each show is through BroadwayAtTheFox.com.
I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
If you are unable to attend your scheduled performance, as a Season Member you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; online by logging into your account above, by phone, or by mail. Exchanges must be completed at least 24 hours in advance of your scheduled performance. If exchanging by mailing in tickets, ensure that tickets are sent with enough time to arrive 24 hours before your showtime; any tickets which arrive after that time will be ineligible for exchange.
There is also a $1 per ticket exchange fee or $3 online exchange fee, and when exchanging from a lower to a higher priced performance, the price difference will not be refunded when processing the exchange.
*exchange policies subject to contractual terms with touring companies
I've lost my ticket to one of my scheduled performances. What can I do?
Contact the Broadway At The Fox In Riverside office to make an address change at 800.776.7469 as soon as you realize that you have misplaced your ticket(s). Address changes can only be made by the account holder in writing. With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office direct. We will confirm your seating and issue a “Location Pass.”
Do I have to pay for the entire season at once?
No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.
I've moved recently, how do I change my address?
Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway At The Fox In Riverside account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Rd, Suite 110, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.
I can no longer attend the series, and would like to give my account to a friend. Is that possible?
Yes, it is possible to give your seats to a friend. You just need to contact Broadway At The Fox In Riverside by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.
I would like to upgrade my seating for my season membership.
Changes to your seating can be requested at the time of renewal. In order to be eligible for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request made before the renewal deadline, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change. Requests can include, but limited to, improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. Requests should be made online by logging into your account.
During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Then, those who requested a change will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Generally, this is about 2 weeks after the renewal deadline.
If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. We will email you when it’s your turn to go online and make your seating change within your account. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.
If I change my mind, can I cancel the season tickets and receive a refund?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.
I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.
I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
Splitting season accounts can be done if the current account holder makes this request to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.
Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway At The Fox In Riverside show for your family and friends, but the request must come from the account holder.
When will I receive my Season Tickets?
Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.
Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway At The Fox In Riverside Series?
Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at firstname.lastname@example.org or call the American Theatre Guild box office at 800.776.7469.
I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 866.314.7687 or email email@example.com for more info.