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Broadway At The Fox In Riverside FAQ

At this time, The Fox Performing Arts Center is requiring all patrons to be fully vaccinated against the COVID-19 virus. In the event that a vaccination cannot be provided, a negative medical COVID-19 test taken within 72 hours of the performance may suffice. More information on The Fox PAC’s safety measures can be found on their website. For inquiries regarding COVID-19 policy, please contact The Fox PAC box office at 951.779.9804. Please check the website frequently for the most up to date information. We thank you for your cooperation.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact Patron Services at 800.776.7469 for more information.

Season Members who join the Automatic Charge Renewal Program* receive priority access and additional benefits, including:

  • Convenient Payment Plans Available
  • No invoice or call needed to renew your seats each year (no hassle!)
  • You're placed at the top of the seat upgrade list for the opportunity to secure better seats each year.
  • Be the FIRST to hear the new season announcement.
  • First access to select discounts and offers

Each year, we’ll roll out more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what’s to come.

*The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you note “opt-out.”

The official ticket vendors for all Broadway At The Fox In Riverside shows are LiveNation.com, Ticketmaster.com and RiversideLive.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates concerts1.livenation.com or ticketmaster.com. The best way to purchase tickets and learn more about each show is through following links from BroadwayAtTheFox.com.

The Ticketmaster Arts Line has been reactivated and is dedicated to theatre and Broadway tour production sales and support. For any questions regarding a single ticket purchase, call 800.982.2787

No. Another benefit to being a season member is that you can elect to pay for your subscription with easy payments. Renew online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.

Address changes can only be made by the account holder over the phone or in writing. If you are relocating, please either call the box office at 800.776.7469 or send a letter including your Broadway At The Fox In Riverside account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Rd, Suite 110, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. You just need to contact Broadway At The Fox In Riverside by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Changes to your seating can be requested at the time of renewal. In order to be eligible for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request made before the renewal deadline, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change. Requests can include, but limited to, improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. Requests should be made online by logging into your account.

During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Then, those who requested a change will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Generally, this is about 2 weeks after the renewal deadline.

If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. We will email you when it’s your turn to go online and make your seating change within your account. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theater's premium sections are very high, so it is more difficult to make changes in those areas.

Please contact the American Theatre Guild, 800.776.7469 to inquire about your refund options.

We are unable to hold your seats without payment in full or a partial payment with a payment plan or $50/seat deposit. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.

Splitting season accounts can be done if the current account holder makes this request to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 800.776.7469 with any questions.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway At The Fox In Riverside show for your family and friends, but the request must come from the account holder.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact Patron Services at 800.776.7469 for more information.

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org or call the American Theatre Guild box office at 800.776.7469.

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 or email groups@americantheatreguild.org for more info.

ACCOUNT MANAGER FAQ

  • To exchange the night of a season show, or to swap into a season add-on, Click Exchange/Swap/Transfer Tickets.
  • Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. Select the event you want to exchange into.
  • A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
  • Select the seat(s) you want by clicking on them.
  • You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
  • Select method of delivery-mail or mobile. Click Continue.
  • Accept the Terms and Conditions and click Submit.
  • You will receive an email confirmation. Please confirm your order.
  • To begin forwarding your tickets to someone, click Exchange/Swap/Transfer Tickets.
  • When your shows are displayed, hit Transfer at top and check the show you want to transfer.
  • Hit NEXT
  • Select the seats you wish to transfer and hit NEXT.
  • Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: If you are sending to a new recipient, you must have their name and email address.
  • After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
  • Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
  • You will receive an email when the tickets have been accepted.

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

  • Click Select for the event you want to purchase. A seating chart of the theatre will appear.
  • At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
  • When you highlight a section of the theater, the available seats will appear.
  • Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
  • Hit Continue and Proceed to Checkout. If you want additional tickets, click Continue Shopping.
  • Confirm your contact information, make changes if needed. Click Continue.
  • Select a delivery method- mail or mobile delivery. Click Continue.
  • Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
  • Accept the Terms and Conditions and click Submit Order.
  • You will receive an email confirmation. Please confirm your order.

MOBILE TICKETING FAQ

Tickets that are accessed through your smartphone. Broadway At The Fox is encouraging patrons to switch over to mobile ticketing as it is a more secure and easier way than traditional paper tickets to manage tickets, along with providing a contactless experience.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

Using your cellphone - Login to your Account at: BroadwayAtTheFox.com (person icon at top right)
Scroll down to Click "Exchange, Transfer, Swap tickets” and Click
Select the event and the tickets you want to download to exchange, swap or transfer and follow the prompts.

Using your cellphone - Login to your Account at: BroadwayAtTheFox.com (Person icon at top right)
Scroll down to Click "Exchange, Transfer, Swap tickets” and Click
Select the event and the tickets you wish to download to your phone
Follow the prompts.

No, screenshots of tickets will not be accepted. We recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

Using your cellphone - Login to your Account at: BroadwayAtTheFox.com (person icon at top right)
Scroll down to Click "Exchange, Transfer, Swap tickets” and Click
Click on "Transfer"
Complete the information to send tickets - you must have the email address of the person you are sending tickets to.
They will receive an email that you've transferred tickets to them.
The recipient must follow that link and accept the transferred tickets.
The recipient is now the owner of these seats and can download them to their Digital Wallet on their phone.

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway At The Fox account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway At The Fox account on Ticketmaster. The recipient of the tickets will need to create a Broadway At The Fox account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

No. If tickets were already printed, then your Broadway At The Fox account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway At The Fox account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway At The Fox account on Ticketmaster will display the existing barcode via a mobile device.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway At The Fox account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway At The Fox Account on your mobile device to be scanned for entry at the theatre.

Please contact us at our office either by phone at 800.776.7469, or by email at PatronServices@AmericanTheatreGuild.org, Monday - Friday, 10 a.m. - 4 p.m. CST

The printing fee is $2.0

If you are logged into your Broadway At The Fox account on Ticketmaster and do not see your tickets, please contact us at patronservices@americantheatreguild.org or via phone at 800.776.7469 in advance.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the Box Office and they will assist you.

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