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Broadway At The Orpheum Theatre FAQ

Broadway At The Orpheum Theatre FAQ

We know many patrons have questions about how the experience of live theatre may be changing in the upcoming season. Please rest assured that all decisions regarding necessary protocols and policies for our audience's health and safety will be guided by medical and public health advice at the state and national level, in conjunction with tour producers, The Broadway League and the Orpheum Theatre. We will communicate details about attending your venue as we get closer to the first production of the season.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact The American Theatre Guild, 800.776.7469 for more information.

The official ticket seller for all Broadway At The Orpheum Theatre shows is https://www.pccticketing.com/. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates https://www.pccticketing.com/. The best way to purchase tickets and learn more about each show is through BroadwayOrpheum.com.

No. Another of the benefits of being a Season Member is that at the time of renewing or joining, you can elect to pay for your season membership in 2, 4 or 6 easy payments. Renew before the deadline and select the Payment Plan option online or request the payment plan option when you call one of our friendly Patron Services Representatives to renew. To take advantage of the Payment Plan, must use a valid credit card.
Select "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.

Please call the Broadway Series office if you need to update your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Broadway At The Orpheum Theatre Series account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Rd, Suite 110, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. You just need to call the Broadway Series office by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

You can request a Seat Upgrade when you renew your seats online or by calling 800.776.7469, when upgrades happen you will be notified by email, please make sure your email address on your account is regularly checked and up-to-date.

Please contact the American Theatre Guild, 800.776.7469 to inquire about your refund options.

We are unable to hold your seats without payment in full, a partial payment with a payment plan, or a $50/seat deposit. If no payment is made on the account by the deadline, seats are released. Any returning season members would be considered as new accounts and seated in the best available location at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 800.776.7469 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the The American Theatre Guild, 800.776.7469 for more information.

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org or call the box office at 800.776.7469

Parties of 10 or more for an individual show can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 for complete information.

MOBILE TICKETING FAQ

Tickets that are accessed through your smartphone. Broadway at the Orpheum is encouraging patrons to switch over to mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

Mobile tickets can now be viewed via a mobile device. Ticket transfers and exchanges will begin at the time of the Season Member on sale. 

When your mobile tickets become available on your account, follow these steps below:
Using your cellphone - Login to your Account at: BroadwayOrpheum.com
Click "Manage Tickets"
Click on the "View Tickets" - your mobile tickets should show up on this screen.
Click on each event to Download to your Digital Wallet on your phone.

No, screenshots of tickets will not be accepted. We recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

When your mobile tickets become available on your account, follow these steps below:
Using your cellphone - Login to your Account at: BroadwayOrpheum.com
Click "Manage Tickets"
Click on "Transfer"
Complete the information to send tickets - you must have the email address of the person you are sending tickets to.
They will receive an email that you've transferred tickets to them.
The recipient must follow that link and accept the transferred tickets.
The recipient is now the owner of these seats and can download them to their Digital Wallet on their phone.

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway at the Orpheum account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway at the Orpheum account on Ticketmaster. The recipient of the tickets will need to create a Broadway at the Orpheum account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

No. If tickets were already printed, then your Broadway at the Orpheum account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway at the Orpheum account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway at the Orpheum account on Ticketmaster will display the existing barcode via a mobile device.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway at the Orpheum account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway at the Orpheum on your mobile device to be scanned for entry at the theatre.

Please contact us at our office either by phone at 800.776.7469, or by email at patronservices@americantheatreguild.org, Monday - Friday, 10 a.m. - 4 p.m. CST.

The printing fee is $2.00.

Mobile tickets should be viewable in your account at this time however, you will not be able to exchange, swap or transfer your tickets until the season member on sale date. If you are logged into your Broadway at the Orpheum account on Ticketmaster and do not see your tickets, please contact us at patronservices@americantheatreguild.org or via phone at 800.776.7469 in advance.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the Box Office and they will assist you.

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