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AMEREN ILLINOIS BROADWAY SERIES FAQ

At this time, all patrons are encouraged to wear masks while inside the Peoria Civic Center and throughout the duration of each Broadway performance, regardless of age and/or vaccination status.

More information regarding the Peoria Civic Center’s safety measures can be found on their website. All health and safety policies are subject to change. Please check the website frequently for the most up-to-date information. We thank you for your cooperation.

Our most affordable season memberships start at $189 in the Gallery for one Season Member to experience the full 4-show series. Our most intimate theater-viewing experience can be found in the Donor's Circle, where $395 will secure your seats to the Ameren Illinois Broadway in Peoria Series.

Yes, there are 1, 2 and 6-part payments plans available for Season Members. There are no additional fees or costs associated with a payment plan; we simply split the total cost of the season up into equal payments!

The 22-23 Season is COME FROM AWAY, ANASTASIA, LEGALLY BLONDE: THE MUSICAL, and DEAR EVAN HANSEN.

The Ticketmaster Arts Line is dedicated to theatre and Broadway tour production sales and support. For any questions regarding a single ticket purchase, call 800.982.2787.

When joining the Donor Circle, your season membership price includes a $25 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities.

ACCOUNT MANAGER FAQ

  • To exchange the night of a season show, or to swap into a season add-on, Click Exchange/Swap/Transfer Tickets.
  • Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. Select the event you want to exchange into.
  • A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
  • Select the seat(s) you want by clicking on them.
  • You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
  • Accept the Terms and Conditions and click Submit.
  • You will receive an email confirmation. Please confirm your order.
  • To begin forwarding your tickets to someone, click Exchange/Swap/Transfer Tickets.
  • When your shows are displayed, hit Transfer at top and check the show you want to transfer.
  • Hit NEXT
  • Select the seats you wish to transfer and hit NEXT.
  • Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: If you are sending to a new recipient, you must have their name and email address.
  • After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
  • Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
  • You will receive an email when the tickets have been accepted.

You will receive an email when you can log into Account Manager to access your season tickets and upgrade. Be sure to look for an email from the Box Office with upgrade availability.

You can contact us at your earliest convenience. If we missed you during your assigned upgrade period we will do our best to accommodate your request when you return.

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

  • Click Select for the event you want to purchase. A seating chart of the theatre will appear.
  • At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
  • When you highlight a section of the theater, the available seats will appear.
  • Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
  • Hit Continue and Proceed to Checkout. If you want additional tickets, click Continue Shopping.
    Confirm your contact information, make changes if needed. Click Continue.
  • Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
  • Accept the Terms and Conditions and click Submit Order.
    You will receive an email confirmation. Please confirm your order.

SEASON TICKETS ARE GOING DIGITAL FOR 2022-23

SEASON TICKETS ARE GOING DIGITAL FOR 2022-23

MOBILE TICKETING FAQ

Tickets that are accessed through your smartphone. Ameren Illinois’ Broadway In Peoria utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with providing a contactless experience.

Visit here for more information regarding your mobile/digital tickets. 

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon on mobile

  • From this menu - Click MEMBER LOGIN
  • Scroll to the top of the screen and tap on the person icon on the right.
  • From this screen – enter your email address and password.
  • Once you are logged in, select the three bar icon in the top left of the screen.
  • Tap on ‘Manage Tickets’ then scroll to your desired show.

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

  • From this menu - Click MEMBER LOGIN
  • Scroll to the top of the screen and tap on the person icon on the right.
  • From this screen – enter your email address and password.
  • Once you are logged in, select the three bar icon in the top left of the screen.
  • Tap on ‘Manage Tickets’ then scroll to your desired show.
  • Tap on your seats under ‘My Tickets’ at the bottom of the screen.
  • Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet.

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

When your mobile tickets become available on your account, follow these steps below:

  • From the top of this page - Click MEMBER LOGIN
  • Scroll to the top of the screen and select the person icon on the right.
  • From this screen – enter your email address and password.
  • Select ‘Manage Tickets’ then select your desired show.
  • Select ‘Transfer’
  • Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
  • The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account.
  • The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone
    (*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.)

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway In Peoria account, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway In Peoria account. The recipient of the tickets will need to create a Broadway In Peoria account to receive the tickets (they do not need to purchase Season seats to create an account).

No. If tickets were already printed, then your Broadway In Peoria account will display the existing barcode. If tickets have not already been printed, then your Broadway in Peoria account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway In Peoria account will display the existing barcode via a mobile device.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway In Peoria account will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway In Peoria Account on your mobile device to be scanned for entry at the theatre.

Please contact us at our office either by phone at 800.776.7469, or by filling out our contact form, Monday - Friday, 10 a.m. - 4 p.m. CST

The printing fee is $5.00.

If you are logged into your Broadway In Peoria account and do not see your tickets, please contact us here or via phone at 800.776.7469 in advance.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the Box Office and they will assist you.

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