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AMEREN ILLINOIS BROADWAY SERIES FAQ

We’re working directly with tour producers and listening to the advice of government agencies, The Broadway League, and healthcare professionals to ensure a secure return for all patrons and staff. We will update our website with new safety measures at the Peoria Civic Center as they become available to ensure a secure return.

Our most affordable season memberships start at $169 in the Gallery for one Season Member to experience the full 4-show series. Our most intimate theater-viewing experience can be found in the Donor's Circle, where $349 will secure your seats to the Ameren Illinois Broadway Is Back In Peoria Series.

Yes, there are 4-, 6- and 10-part payments plans available for Season Members. There are no additional fees or costs associated with a payment plan; we simply split the total cost of the season up into equal payments!

The Broadway Is Back Season is AN OFFICER AND A GENTLEMAN, BLUE MAN GROUP, BEAUTIFUL - The Carole King Musical and HAIRSPRAY, with season add-ons available for members to purchase: AN EVENING WITH RENÈE ELISE GOLDSBERRY and TURNING 15 ON THE ROAD TO FREEDOM.

Individual show tickets will likely go on sale to the general public later this year.

The Ticketmaster Arts Line has been reactivated and is dedicated to theatre and Broadway tour production sales and support. For any questions regarding a single ticket purchase, call 800.982.2787.

ACCOUNT MANAGER FAQ

  • To exchange the night of a season show, or to swap into a season add-on, Click Exchange/Swap/Transfer Tickets.
  • Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. Select the event you want to exchange into.
  • A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
  • Select the seat(s) you want by clicking on them.
  • You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
  • Select method of delivery-mail or mobile. Click Continue.
  • Accept the Terms and Conditions and click Submit.
  • You will receive an email confirmation. Please confirm your order.
  • To begin forwarding your tickets to someone, click Exchange/Swap/Transfer Tickets.
  • When your shows are displayed, hit Transfer at top and check the show you want to transfer.
  • Hit NEXT
  • Select the seats you wish to transfer and hit NEXT.
  • Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: If you are sending to a new recipient, you must have their name and email address.
  • After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
  • Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
  • You will receive an email when the tickets have been accepted.

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

  • Click Select for the event you want to purchase. A seating chart of the theatre will appear.
  • At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
  • When you highlight a section of the theater, the available seats will appear.
  • Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
  • Hit Continue and Proceed to Checkout. If you want additional tickets, click Continue Shopping.
  • Confirm your contact information, make changes if needed. Click Continue.
  • Select a delivery method- mail or mobile delivery. Click Continue.
  • Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
  • Accept the Terms and Conditions and click Submit Order.
  • You will receive an email confirmation. Please confirm your order.

MOBILE TICKETING FAQ

Tickets that are accessed through your smartphone. Ameren Illinois’ Broadway In Peoria is encouraging patrons to switch over to mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN

Scroll down to Click "Exchange, Transfer, Swap tickets”

Select the event and the tickets you want to exchange, swap or transfer and follow the prompts.

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN

Scroll down to Click "Exchange, Transfer, Swap tickets”

Select the event and the tickets you wish to download to your phone and follow the prompts.

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN

Scroll down to Click "Exchange, Transfer, Swap tickets”

Select your event

Click on "Transfer"

Complete the information to send tickets - you must have the email address of the person you are sending tickets to.
They will receive an email that you've transferred tickets to them.

The recipient must follow that link and accept the transferred tickets. They will need to create a Broadway In Peoria account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone.
(*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.)

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway In Peoria account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway In Peoria account on Ticketmaster. The recipient of the tickets will need to create a Broadway In Peoria account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

No, all tickets have been returned and refunded for the 2020 performances of BEAUTIFUL – The Carole King Musical and BLUE MAN GROUP. If you still hold a ticket to one of these performances it is no longer valid.

No. If tickets were already printed, then your Broadway In Peoria account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway in Peoria account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway In Peoria account on Ticketmaster will display the existing barcode via a mobile device.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway In Peoria account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway In Peoria Account on your mobile device to be scanned for entry at the theatre.

Please contact us at our office either by phone at 800.776.7469, or by email at PatronServices@AmericanTheatreGuild.org, Monday - Friday, 10 a.m. - 4 p.m. CST

The printing fee is $2.00.

If you are logged into your Broadway In Peoria account on Ticketmaster and do not see your tickets, please contact us at PatronServices@AmericanTheatreGuild.org or via phone at 800.776.7469 in advance.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the Box Office and they will assist you.

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