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BROADWAY AT THE KING CENTER SERIES FAQ

We’re working directly with tour producers and listening to the advice of government agencies, The Broadway League, and healthcare professionals to ensure a safe return for all patrons and staff. We will update our website with new safety measures at the King Center For the Performing Arts as they become available to ensure a secure return.

Individual shows go on sale late summer/early fall. To stay up-to-date, join the Broadway Email Insider list. Season members will have access to additional tickets for all shows before the general public onsale.

The official ticket seller for all Broadway At The King Center shows is https://www.kingcenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates https://www.paciolan.com/ticket/. The best way to purchase tickets and learn more about each show is through BroadwayAtTheKingCenter.com.

Join our Broadway Email Insider List and you will be kept up-to-date with all announcements pertaining to the Broadway At The King Center Series!

No. Another benefit to being a season member is at time of joining/renewing, you can elect to pay for your season membership with easy payments. We are happy to customize a payment plan to your needs.

Contact the Broadway At The King Center Series if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Broadway At The King Center account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Road, Suite 110, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. Contact the Broadway Series Office by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Please contact the American Theatre Guild, 800.776.7469 to inquire about your refund options.

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 800.776.7469 with any questions.

Splitting season accounts can be done if the current account holder makes this request before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org
or call the Broadway series office at 800.776.7469

Group minimums vary per show. If you have a group of 10+, tickets can be purchased through our group sales representative; please contact the The American Theatre Guild group sales line at 800.776.7469 or email groups@americantheatreguild.org for more information.

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