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BROADWAY AT THE KING CENTER SERIES FAQ

We’re working directly with tour producers and listening to the advice of government agencies, The Broadway League, and healthcare professionals to ensure a safe return for all patrons and staff. We will update our website with new safety measures at the King Center For the Performing Arts as they become available to ensure a secure return.

Individual shows go on sale late summer/early fall. To stay up-to-date, join the Broadway Email Insider list. Season members will have access to additional tickets for all shows before the general public onsale.

The official ticket seller for all Broadway At The King Center shows is https://www.kingcenter.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates https://www.paciolan.com/ticket/. The best way to purchase tickets and learn more about each show is through BroadwayAtTheKingCenter.com.

Join our Broadway Email Insider List and you will be kept up-to-date with all announcements pertaining to the Broadway At The King Center Series!

No. Another benefit to being a season member is at time of joining/renewing, you can elect to pay for your season membership with easy payments. We are happy to customize a payment plan to your needs.

Contact the Broadway At The King Center Series if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Broadway At The King Center account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Road, Suite 110, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.

Yes, it is possible to give your seats to a friend. Contact the Broadway Series Office by calling 800.776.7469 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

Please contact the American Theatre Guild, 800.776.7469 to inquire about your refund options.

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 800.776.7469 with any questions.

Splitting season accounts can be done if the current account holder makes this request before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@americantheatreguild.org
or call the Broadway series office at 800.776.7469

Group minimums vary per show. If you have a group of 10+, tickets can be purchased through our group sales representative; please contact the The American Theatre Guild group sales line at 800.776.7469 or email groups@americantheatreguild.org for more information.

ACCOUNT MANAGER FAQ

  • To exchange the night of a season show, or to swap into a season add-on, Click Exchange/Swap/Transfer Tickets.
  • Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into. Select the event you want to exchange into.
  • A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
  • Select the seat(s) you want by clicking on them.
  • You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
  • Select method of delivery-mail or mobile. Click Continue.
  • Accept the Terms and Conditions and click Submit.
  • You will receive an email confirmation. Please confirm your order.
  • To begin forwarding your tickets to someone, click Exchange/Swap/Transfer Tickets.
  • When your shows are displayed, hit Transfer at top and check the show you want to transfer.
  • Hit NEXT
  • Select the seats you wish to transfer and hit NEXT.
  • Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: If you are sending to a new recipient, you must have their name and email address.
  • After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
  • Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
  • You will receive an email when the tickets have been accepted.

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

  • Click Select for the event you want to purchase. A seating chart of the theatre will appear.
  • At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
  • When you highlight a section of the theater, the available seats will appear.
  • Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
  • Hit Continue and Proceed to Checkout. If you want additional tickets, click Continue Shopping.
  • Confirm your contact information, make changes if needed. Click Continue.
  • Select a delivery method- mail or mobile delivery. Click Continue.
  • Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
  • Accept the Terms and Conditions and click Submit Order.
  • You will receive an email confirmation. Please confirm your order.

MOBILE TICKETING FAQ

Tickets that are accessed through your smartphone. Broadway at the King Center is encouraging patrons to switch over to mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your mobile device and add them to your Digital Wallet (Apple Wallet or Google Pay for androids) before heading to the show.

Using your cellphone - Login to your Account at: BroadwayAtTheKingCenter.com (icon at top right)
Scroll down to “Exchange, Swap, Transfer Tickets” and Click
Select the event and tickets you want to exchange, swap or transfer and
follow the prompts.

Using your cellphone - Login to your Account at: BroadwayAtTheKingCenter.com (icon at top right)
Scroll down to “Exchange, Swap, Transfer Tickets” and Click
Select the event and tickets you want to download to your mobile device and follow the prompts.

No, screenshots of tickets will not be accepted. We recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

Using your cellphone - Login to your Account at: BroadwayAtTheKingCenter.com (icon at top right)
Scroll down to “Exchange, Swap, Transfer Tickets” and Click
Select the event and tickets you want to transfer and follow the prompts
Complete the information to send tickets - you must have the email address of the person you are sending tickets to.
They will receive an email that you've transferred tickets to them.
The recipient must follow that link and accept the transferred tickets.
The recipient is now the owner of these seats and can download them to their Digital Wallet on their phone.

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway at the King Center account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway at the King Center account on Ticketmaster. The recipient of the tickets will need to create a Broadway at the King Center account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

No. If tickets were already printed, then your Broadway at the King Center account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway at the King Center account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway at the King Center account on Ticketmaster will display the existing barcode via a mobile device.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway at the King Center account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway at the King Centerl on your mobile device to be scanned for entry at the theatre.

Please contact us at our office either by phone at 800.776.7469, or by email at PatronServices@AmericanTheatreGuild.org, Monday - Friday, 10 a.m. - 4 p.m. CST

The printing fee is $2.00

Mobile tickets will be available and viewable in your account later this summer. If you are logged into your Broadway at the King Center account on Ticketmaster and do not see your tickets, please contact us at patronservices@americantheatreguild.org or via phone at 800.776.7469 in advance.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the Box Office and they will assist you.

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