SEASON MEMBERSHIP INFO

SEASON MEMBERSHIP INFORMATION

MOBILE/DIGITAL TICKETING

What is mobile ticketing?

Tickets that are accessed through your smartphone. Broadway At The Buddy Holly Hall utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

What do I do to be prepared for entering the theatre?

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 800.776.7469 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

As a Season Member, how do I access my mobile/digital ticket?

Using the web browser on your mobile device, visit www.broadwayatthebuddyhollyhall.com and open the menu by clicking the three bar icon at the top of the screen.

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.

How do I download my mobile/digital ticket to my cell phone wallet?

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.
Tap on your seats under ‘My Tickets’ at the bottom of the screen.
Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theatre.

I go with friends/family members, how do I get their tickets to them?

When your mobile tickets become available on your account, follow these steps below:

From the top of this page - Click MEMBER LOGIN
Scroll to the top of the screen and select the person icon on the right.
From this screen – enter your email address and password.
Select ‘Manage Tickets’ then select your desired show.
Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.
Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account.
The recipient* is now the owner of these seats and can download them to their Digital Wallet on their phone
(*Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.)

If I have more than one ticket for the show, do I have to present all tickets at the same time?

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway At The Buddy Holly Hall account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your Broadway At The Buddy Holly Hall account on Ticketmaster. The recipient of the tickets will need to create a Broadway At The Buddy Holly Hall account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

When I retrieve a ticket using my account via a mobile device, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then your Broadway at the Buddy Holly Hall account on Ticketmaster will display the existing barcode via a mobile device.

Can I print my mobile/digital ticket from my desktop computer or tablet?

No, the ticket scanners are unable to scan printed mobile barcodes.

Can I use my tablet to access my tickets at the theatre?

No, the screen is too large and the scanners are unable to scan those barcodes.

What if I login and cannot see my tickets?

If you cannot see any events please contact us HERE or via phone at 800.776.7469 in advance.

What if I get to the theatre and my mobile/digital ticket isn't on my phone?

Go to the Box Office and they will assist you.

PURCHASING

How can I purchase accessible seating?

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives HERE or by calling 800.776.7469

What is the best way to keep up with the latest Broadway At The Buddy Holly Hall Series news?

Join our Broadway Email Insider List and you will be kept up-to-date with all announcements pertaining to the Broadway At The Buddy Holly Hall Series!

How can I confirm I am not purchasing tickets from a third party site?

The official ticket seller for all Broadway At The Buddy Holly Hall shows is https://www.buddyhollyhall.com. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates https://www.etix.com/ticket/. The best way to purchase tickets and learn more about each show is through BroadwayAtBuddyHollyHall.com.

Do I have to pay for the entire season at once?

No. Another of the benefits of being a Season Member is that at the time of renewing or joining, you can elect to pay for your season membership in 2 or 4 easy payments. Renew before the deadline and select the Payment Plan option online or request the payment plan option when you call the box office to renew. To take advantage of the Payment Plan, must use a valid credit card.

Select "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.

Learn more about how your Donor Circle Season Membership supports our Mission.

When joining the Donor Circle, your season membership price includes a $25 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities.

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway At The Buddy Holly Hall Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

MANAGING TICKETS

I've moved recently, how do I change my address?

Contact the Broadway At The Buddy Holly Hall Series if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please provide your Broadway At The Buddy Holly Hall account number, your old and new address and telephone change.

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. Contact us HERE . Please provide your friend’s complete information. Complete payment will be due before the renewal deadline.

If I change my mind, can I cancel the season tickets and receive a refund?

Please contact the Broadway Series Office at 800.776.7469 to inquire about your refund options.

I have already seen one of the shows in my season. What are my options if I don't want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On.

SWAPS AND EXCHANGES: Limit one swap per season ticket. Swaps may be limited after priority swap period. Exchanges must be made at least 24 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $1 per ticket fee or $3 per order online fee applies for all 2022-23 swap/exchange transactions. A $5 per ticket fee applies for all 2023-24 swap/exchange transactions. Swaps are available later this year. We recommend you swap early, as a limited number of swaps may be permitted per show. Upgrade charges may apply.

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request BEFORE tickets are delivered. Complete address information on the parties’ involved need to be included with their payment in full. Please contact us HERE if you wish to split your accounts.

ACCOUNT MANAGER

How do I exchange my seats online?

To exchange the night of a season show, or to swap into a season add-on, Click Manage Tickets.
Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into.
Select the event you want to exchange into.
A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
Select the seat(s) you want by clicking on them.
You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
Accept the Terms and Conditions and click Submit.
You will receive an email confirmation. Please confirm your order.

How do I purchase additional seats online?

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

Click Select for the event you want to purchase. A seating chart of the theatre will appear.
At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
When you highlight a section of the theater, the available seats will appear.
Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
Hit Continue and Proceed to Checkout.
If you want additional tickets, click Continue Shopping.
Confirm your contact information, make changes if needed. Click Continue.
Select to pay in full or use a payment plan. Select Payment method and enter card info. Please Note: If your account has a credit, you can choose to apply it towards payment amount.
Accept the Terms and Conditions and click Submit Order.

How do I transfer my seats online?

To begin forwarding your tickets to someone, click Manage Tickets.
When your shows are displayed, hit Transfer at top and check the show you want to transfer.
Hit NEXT
Select the seats you wish to transfer and hit NEXT.
Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets. If you are sending to a new recipient, you must have their name and email address.
After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
You will receive an email when the tickets have been accepted.

ATTENDING

Accessibility Information

For information about accessible seating or other special accommodations click HERE. For additional information, please contact our friendly Patron Services Representatives by clicking HERE or by calling 800.776.7469

Directions & Parking

The Buddy Holly Hall of Performing Arts and Sciences

1300 Mac Davis Lane
Lubbock, TX 79401

Visit HERE for directions and parking information.

PRIVACY POLICY

Learn More About Our Privacy Policy

To learn more today, CLICK HERE.

SEASON MEMBERSHIP INFO