SEASON MEMBERSHIP INFO

SEASON MEMBERSHIP INFORMATION

THE BROADWAYKC APP

MOBILE/DIGITAL TICKETING

PURCHASING

MANAGING TICKETS

ATTENDING

THE BROADWAYKC APP

Go Mobile - Get the App!

Download the BroadwayKC App and create your account today!

APPLE APP STORE USERS CLICK HERE

GOOGLE PLAY STORE USERS CLICK HERE

MOBILE/DIGITAL TICKETING

What is mobile ticketing?

Tickets that are accessed through your smartphone. PNC Broadway in Kansas City utilizes mobile ticketing as it is a more secure and easier way to manage tickets, along with a contactless experience.

What do I do to be prepared for entering the theatre?

We encourage you to login and view your tickets prior to the performance. If you have problems viewing your tickets please call the Season Member Box Office at 800.776.7469 for assistance or to utilize SMS text messaged tickets right to your phone. Please note our Season Member Box Office is open M-F 10am-4pm CT, if you need assistance with your tickets on the night of the show, please go to the Box Office at the theater.

As a Season Member, how do I access my mobile/digital ticket?

VIA BROADWAYKC APP

FIRST TIME APP USERS
- Download the BroadwayKC App
  - CLICK HERE IF YOU ARE AN APPLE APP STORE USER
  - CLICK HERE IF YOU ARE A GOOGLE PLAY STORE USER
- Click Sign Up and follow the prompts to create your app account.
- Once you have created your app account, please follow the steps below.
REGISTERED APP USERS
- Log in to the app
- Click Access Mobile Tickets
- Click Season Member Tickets under ACCESS MOBILE TICKETS
- Click "Sign in to Broadway in Kansas City"
- Use your PNC Broadway In Kansas City account login information to log in to your account
- Navigate to the show you will be attending

VIA ONLINE ACCOUNT

Using your cellphone - Scroll to the top of this screen and open the menu by clicking the three bar icon on mobile

From this menu - Click MEMBER LOGIN
Scroll to the top of the screen and tap on the person icon on the right.
From this screen – enter your email address and password.
Once you are logged in, select the three bar icon in the top left of the screen.
Tap on ‘Manage Tickets’ then scroll to your desired show.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Please have your tickets pulled on in the Broadway in KC app or your phones mobile web browser.

I go with friends/family members, how do I get their tickets to them?

When your mobile tickets become available on your account, follow these steps below:

From the top of this page - Click MEMBER LOGIN
Scroll to the top of the screen and select the person icon on the right.
From this screen – enter your email address and password.
Select ‘Manage Tickets’ then select your desired show.
Select ‘Transfer’ PLEASE NOTE: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets.
Complete the information to send tickets - you must have the email address of the person you are sending tickets. They will receive an email that you’ve transferred tickets to them.
The recipient must follow that link and accept the transferred tickets. They will need to create an account to receive the tickets but do not need to purchase Season seats to create an account.
Please have your tickets pulled on in the Broadway in KC app or your phones mobile web browser.

If I have more than one ticket for the show, do I have to present all tickets at the same time?

Yes. All patrons should enter at the same time using the tickets displayed via your PNC Broadway in Kansas City account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will be using for entry to them via your PNC Broadway in Kansas City account on Ticketmaster. PLEASE NOTE: Recipients must accept the transfer as soon as they receive the email notification or the invitation to accept the tickets may expire. The recipient of the tickets will need to create a PNC Broadway in Kansas City account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

Do tickets need to be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your PNC Broadway in Kansas City account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your PNC Broadway in Kansas City account will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using my account via a mobile device, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then your PNC Broadway in Kansas City account on Ticketmaster will display the existing barcode via a mobile device.

Can I print my mobile/digital ticket from my desktop computer or tablet?

No, the ticket scanners are unable to scan printed mobile barcodes.

Can I use my tablet to access my tickets at the theatre?

No, the screen is too large and the scanners are unable to scan those barcodes.

If I access my tickets from my account, can I still have them printed at the box office?

No. Tickets retrieved on your mobile device logged into your PNC Broadway in Kansas City account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your PNC Broadway in Kansas City Account on your mobile device to be scanned for entry at the theatre.

What if I login and cannot see my tickets?

If you are logged into your PNC Broadway in Kansas City account on Ticketmaster and do not see your tickets, please contact us here or via phone at (816) 421-7500 in advance.

What if my mobile device's battery dies?

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

What if I get to the theatre and my mobile/digital ticket isn't on my phone?

Go to the Box Office and they will assist you with a seat locator for your tickets.

PURCHASING

How can I purchase accessible seating?

Accessible seating can be purchased online or by contacting our friendly Patron Services Representatives by clicking here or by calling 816.421.7500

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

How can I confirm that I am not purchasing tickets from a third party site?

The official ticket seller for all PNC Broadway in Kansas City shows is either Ticketmaster.com or KauffmanCenter.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. Look at the address bar of your browser to confirm it indicates Ticketmaster.com or KauffmanCenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInKC.com.

Do I have to pay for the entire season at once?

No. Another benefit to being a season member is you can elect to pay for your season membership with easy payments. Renew/join online or by phone before the deadline and request the "Payment Plan" option as you send in the appropriate payment. Members who are part of our Automatic Charge Renewal Program have the option for payment plans as well.

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using their account number. We are happy to provide additional tickets to any PNC Broadway in Kansas City show for your family and friends, but the request must come from the account holder or a designated person given permission to speak on behalf of the account holder previously arranged with the box office.

Learn more about how your Donor Circle Season Membership supports our mission.

When joining the Donor Circle, your season membership price includes a $25 donation to American Theatre Guild’s Staging the Future program which enables students and underserved community members the ability to experience live theatre and provides access to education opportunities.

MANAGING TICKETS

How do I exchange my tickets? I cannot attend one of my performances due to a conflict.

Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

FOUR WAYS TO EXCHANGE:

Conveniently online by logging into your account
By calling us at 816.421.7500

Exchanges must be made at least 72 hours in advance of the show and are subject to availability at the time of the exchange. Some restrictions may apply. Touring companies may limit the number of swaps/exchanges. No refunds if you swap/exchange into a less expensive performance or section. The difference in price must be paid if swapping/exchanging into a higher priced performance or seating location. Tickets are subject to additional fees. A $5 per ticket fee applies for all swap/exchange transactions. Upgrade charges may apply. Swaps are available later this summer. Additional ticket limits may vary by production. Exchange policies subject to contractual terms with touring companies.

I've moved recently, how do I change my address?

Contact PNC Broadway In Kansas City if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Road, Suite 120, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. Contact PNC Broadway in Kansas City HERE. Please provide your friend’s complete information. Complete payment will be due before the renewal deadline.

I would like to upgrade my seating for my season membership.

During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that aren’t renewed. Then, you are notified with an “online upgrade time” where you can login to your account and choose from available seating.

Seating changes are made in the order in which payment was made to renew seats. The sooner you renew your seats, the closer to the top of the list you will be. Members of the Automatic Renewal Program have first access to upgrade their seats. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.

I have already seen one of the shows in my season. What are my options if I don't want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into one of the season add-on shows. Please contact us HERE for any additional questions.

Limit one swap per season ticket. Swaps may be limited after priority swap period. Some restrictions may apply. Touring companies may limit the number of swaps. No refunds if you swap into a less expensive performance or section. The difference in price must be paid if swapping into a higher priced performance or seating location. Tickets are subject to additional fees. A $2 per ticket fee applies for all swap transactions. Upgrade charges may apply. Watch your email for your swap availability window. Additional ticket limits may vary by production.

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the CURRENT ACCOUNT HOLDER makes this request to our office BEFORE tickets are delivered. Complete address information on the parties’ involved need to be included with their payment in full.

ACCOUNT MANAGER

How do I exchange my seats online?

To exchange the night of a season show, or to swap into a season add-on, Click Manage Tickets.
Select the event and the seats you want to exchange. This will pull up a list of the shows you can exchange/swap into.
Select the event you want to exchange into.
A seating chart for that event will appear. Highlight your desired sections and the available seats will appear.
Select the seat(s) you want by clicking on them.
You will get a summary of your old seats and your new seats. Confirm this is what you want to do.
Accept the Terms and Conditions and click Submit.
You will receive an email confirmation. Please confirm your order.

How do I transfer my seats online?

To begin forwarding your tickets to someone, click Manage Tickets.
When your shows are displayed, hit Transfer at top and check the show you want to transfer.
Hit NEXT
Select the seats you wish to transfer and hit NEXT.
Here you can add a New Recipient or select the current one if the desired recipient is listed. Please Note: Seats can only be transferred once. Please confirm you are transferring to the person who will be using the tickets. If you are sending to a new recipient, you must have their name and email address.
After selecting your recipient, you will be given the option to include a message. Once you have completed your message, or if you wish to skip this step, hit transfer
Once you have transferred the tickets, the recipient will receive a notification email and has until the day of show to accept the tickets.
You will receive an email when the tickets have been accepted.

How do I purchase additional seats online?

To buy tickets to the season add-on or additional tickets to a season show, click Buy Tickets.

Click Select for the event you want to purchase. A seating chart of the theatre will appear.
At top left, you can add (+) or subtract (-) the number of seats you want to purchase.
When you highlight a section of the theater, the available seats will appear.
Select the seat(s) you want by clicking on them - this will put them in your shopping cart.
Hit Continue and Proceed to Checkout.
If you want additional tickets, click Continue Shopping.
Confirm your contact information, make changes if needed. Click Continue.
Select to pay in full or use a payment plan. Select Payment method and enter card info. Note: If your account has a credit, you can choose to apply it towards payment amount.
Accept the Terms and Conditions and click Submit Order.
You will receive an email confirmation. Please confirm your order.

ATTENDING

How will I receive my Season Tickets?

Season tickets are digital, available via your account.

What safety measures are in place for returning to the theatre?

Health and safety protocols may be in effect for Broadway In Kansas City performances. Updates will be sent to ticket holders before each event or posted at the Kansas City Convention Center website or the Kauffman Center website. Ticket holders are required to comply with any protocols in effect at the time of their visit.

Are there any restrictions to what I can bring into the theatre?

When attending a show at the Music Hall, please note magnetometers and bag searches will be conducted before each show.

Good news! At the Kauffman Center, you no longer have to leave purses over 12" at coat check or in your vehicle as long as they meet the security policy guidelines. To view additional Kauffman Center policies, click HERE.

Parking & Directions

KAUFFMAN CENTER FOR THE PERFORMING ARTS

1601 Broadway Blvd | Kansas City, MO 64108

For directions and parking information for Kauffman Center shows, click here.

Parking is available in the city-owned Arts District Garage, located immediately south of the Kauffman Center.

Please note that credit and debit cards are accepted at the garage, but cash is not accepted.

Valet parking is available the day of the event or may be purchased in advance. You may pre-purchase a reserved parking space online or by calling 816.994.7222 during business hours up until twelve hours before the event.

Pre-purchasing parking guarantees a space in the garage, even if the garage sells out. Please note that if the garage is full, patrons without a pre-paid pass will not be able to park in the Arts District Garage and will be directed to other parking facilities in the vicinity.

Click here for a map of parking options in downtown KC

KANSAS CITY MUSIC HALL

301 W 13th Street | Kansas City, MO 64105

Interested in valet parking for a Music Hall show? Click here.

Valet is first come, first served and we highly recommend you book ahead of your arrival to the theater.

The Barney Allis Plaza Garage is closed for construction.

To ensure a seamless experience on show night, we highly recommend planning ahead for parking or using ride share services due to extremely limited availability.

For more information on the Barney Allis Plaza Redevelopment and parking near the Music Hall, click here.

*We are not affiliated with the parking garages, parking is subject to availability, and is first come first served.

Who can I contact for additional accessibility information?

For information about accessible seating or other special accommodations at the Music Hall, click HERE.

For information about accessible seating or other special accommodations at the Kauffman Center, click HERE.

For all other accessibility questions, please contact our friendly Patron Services Representatives by CLICKING HERE or by calling 816.421.7500.

PRIVACY POLICY

Learn More About Our Privacy Policy

To learn more today, CLICK HERE.

SEASON MEMBERSHIP INFO