Kansas City Broadway Series FAQ
- Automatic Charge Renewal Program – What is this?
- Where can I find the terms and conditions of a season subscription?
- Are there any restrictions to what I can bring into the theater?
- If tickets aren't on sale yet, why do I see other sites selling tickets already?
- I am having trouble getting the seating map to load. What do I do?
- I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
- I've lost my ticket to one of my scheduled performances. What can I do?
- Do I have to pay for the entire season at once?
- I've moved recently, how do I change my address?
- I can no longer attend the series, and would like to give my account to a friend. Is that possible?
- I would like to upgrade my seating for my season membership.
- If I change my mind, can I cancel the season tickets and receive a refund?
- I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
- I have already seen one of the shows in my season. What are my options if I don't want to see it again?Learn about .
- I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
- Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
- When will I receive my Season Tickets?
- Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by the Kansas City Broadway Series?
- I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Automatic Charge Renewal Program – What is this?
Season Members who join the Automatic Charge Renewal Program* receive priority access and additional benefits, including:
- No invoice or call needed to renew your seats each year (no hassle!)
- You're placed at the top of the seat upgrade list for the opportunity to secure better seats each year.
- Be the FIRST to hear the new season announcement.
- First access to select discounts and offers
- Convenient Payment Plan Option
Each year, we’ll roll out more exclusive Automatic Charge Renewal Program benefits, so be sure to join this program early to take full advantage of what’s to come.
*The Automatic Charge Renewal Program puts you in the automatic renewal process for all future seasons, until you note “opt-out.”
Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.
Are there any restrictions to what I can bring into the theatre?
Good news! At the Kauffman Center, you will no longer have to leave purses over 12" at coat check or in your vehicle as long as they meet the security policy guidelines.
For information regarding the security screening process at all Kauffman Center for the Arts shows, please visit this link and view details under “Security Screening Process”. For all Music Hall shows, a bag check will be imposed upon entering the theater.
If tickets aren't on sale yet, why do I see other sites selling tickets already?
The official ticket seller for all Kansas City Broadway Series shows is either Ticketmaster.com or KauffmanCenter.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. Look at the address bar of your browser to confirm it indicates Ticketmaster.com or KauffmanCenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInKC.com.
I am having trouble getting the seating map to load. What do I do?
You may need to update or install Adobe Flash Player. Choose your preferred web browser below for helpful instructions.
How do I exchange my tickets? I cannot attend one of my performances due to a conflict.
Season Members can exchange tickets for another performance of the same production. Please note - while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Seating is very limited for the 2018-19 Series.
FOUR WAYS TO EXCHANGE:
1.) Conveniently online by logging into your account
2.) By calling us at 816.421.7500
3.) In-person at The American Theatre Guild offices (9001 State Line Rd, Suite 110, Kansas City, MO 64114)
4.) By mail; ensure that tickets are sent with enough time to arrive 24 hours before your showtime; any tickets which arrive after that time will be ineligible for exchange
There is also a $1 per ticket exchange fee or $3 online exchange fee, and when exchanging from a lower to a higher priced section, the price difference will not be refunded when processing the exchange. Exchange policies subject to contractual terms with touring companies.
Please note: ticket exchanges for DEAR EVAN HANSEN and Disney's ALADDIN must be completed no later than 72 hours prior to your performance.
*exchange policies subject to contractual terms with touring companies
I've lost my ticket to one of my scheduled performances. What can I do?
Please call Patron Services at 816.421.7500 as soon as you realize that you have misplaced your ticket(s). With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office direct. We will confirm your seating and issue a “Location Pass.”
Do I have to pay for the entire season at once?
No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs. Members part of our Automatic Charge Renewal Program have the option for payment plans as well. Learn more here.
I've moved recently, how do I change my address?
Contact the Kansas City Broadway Series if you need to change your address. Address changes can only be made by the account holder. If you are relocating, please send a letter including your Kansas City Broadway Series account number, your old and new address and telephone change (if applicable) and mail it to 9001 State Line Road, Suite 110, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.
I can no longer attend the series, and would like to give my account to a friend. Is that possible?
Yes, it is possible to give your seats to a friend. You just need to contact Kansas City Broadway Series by calling 816.421.7500 and provide your friend’s complete information and send that along with the payment before the renewal deadline.
I would like to upgrade my seating for my season membership.
Request your seat, time or performance change when you renew your season ticket(s). In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Seat upgrades become available when other season members choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date-received. We try to honor each request, we cannot confirm seat availability until the renewal process is complete. The more flexible you are (location, performance day/time, etc), the better the chance we can fulfill your request. Once an upgrade request is fulfilled, you cannot return to your old location, as that seat was given to another patron.
Requests should be made online by logging into your account. During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that aren’t renewed. Then, those who requested a change are notified with an “online upgrade time” where you can login to your account and choose from available seating. Generally, this is about 2 weeks after the renewal deadline.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.
If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. We will email you when it’s your turn to go online and make your seating change within your account. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.
If I change my mind, can I cancel the season tickets and receive a refund?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.
I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.
I have already seen one of the shows in my season. What are my options if I don't want to see it again?
Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into one of the season add-on shows. Swaps are available in the summer. Please call us at 816.421.7500 with any questions.
I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
Splitting season accounts can be done if the current account holder makes this request to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.
Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Kansas City Broadway Series show for your family and friends, but the request must come from the account holder.
When will I receive my Season Tickets?
Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about 1 week after ordering.
I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact The American Theatre Guild group sales line 866.314.7687 or email firstname.lastname@example.org for more info. Please note that no HAMILTON tickets will be offered.
Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Kansas City Broadway Series?
Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at email@example.com or call Patron Services at 816.421.7500.