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Broadway In Eugene FAQ

We know many patrons have questions about how the experience of live theatre may be changing in the upcoming season. Please rest assured that all decisions regarding necessary protocols and policies for our audience's health and safety will be guided by medical and public health advice at the state and national level, in conjunction with tour producers, The Broadway League and the Hult Center. We will communicate details about attending your venue as we get closer to the first production of the season. At this time, we are planning to be at full capacity. 

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information. 

The official ticket seller for all Broadway In Eugene shows is HultCenter.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates tickets.hultcenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInEugene.com.

Address changes can be made in your Hult Center account by logging in here or by going to HultCenter.org and clicking on "Account."

Yes, it is possible to give your seats to a friend. Contact the Broadway Series Office by calling 541.682.5000 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

If you previously requested an upgrade, please contact the Ticket Office for your current upgrade status or to discuss alternate seating options based on current availability. Season Members get first access to the best seats! Take advantage of this Member Benefit before tickets go on sale to the general public.

Please contact the Hult Center Box Office, 541.682.5000 to inquire about your refund options.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 541.682.5000 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@americantheatreguid.org or call the box office at 541.682.5000.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 800.776.7469 for complete information.

MOBILE TICKETING FAQ

Tickets that are accessed through your smart phone or mobile device. Broadway In Eugene is encouraging patrons to switch over to mobile ticketing as it is a more secure and easier way to manage tickets.

Make sure your mobile device is fully charged. Before heading to the Hult Center, log in to your account at any time to see your upcoming events and verify that your event is listed in your account.
www.BroadwayInEugene.com

Using your mobile device – Go to: BroadwayInEugene.com
Click on “Member Login” to log in to your account.
Click on “Upcoming Events”
Locate your performance and click “View Tickets” – your mobile tickets will then display on the screen to be scanned.

Please note: If you’ve selected to have your tickets held at will call, you can still use this option! However, once viewed, your tickets are considered printed and additional fees may be charged if physical tickets are requested from the Box Office.

Mobile tickets will always be available in your account but may not be available to view until closer to the event.

This is not currently possible with Mobile tickets. They are only accessible via your account on BroadwayInEugene.com or HultCenter.org.

No, screenshots of your tickets will not be accepted for entrance into the theatre.

Please contact the Box Office for options. We recommend requesting Print at Home tickets so PDFs can be shared by email.

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway Series account on your mobile device.

No. If tickets were already printed, then your Broadway In Eugene account will display the existing barcode. If tickets have not already been printed, then your account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway In Eugene account will display the existing barcode via a mobile device. However, if tickets have not been printed and were requested to be mailed or held at will call, viewing the mobile tickets in your account will label them as “printed” resulting in physical tickets no longer being available.

Yes, but we recommend contacting the Box Office to request Print at Home tickets for better formatting.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway In Eugene or Hult Center account will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Account on your mobile device to be scanned for entry at the theatre. If physical tickets are still desired, the Box office can reprint these one hour prior to the event; fees may apply.

Please contact our Box Office at 541-682-5000 Tuesday through Friday, noon to 5pm or email HultCentertickets@eugene-or.gov.

The printing fee is $2.00 per ticket if you have already viewed your Mobile tickets. If you would like to request printed tickets to be mailed in advance, please contact the Box Office.

You should see your purchased events, but Mobile tickets will not be available in your account until later this Fall. If you are logged into your Broadway In Eugene or Hult Center account and click on Upcoming Events and do not see your performances, please contact us at patronservices@americantheatreguild.org or via phone at (816) 421-7500 in advance.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Go to the Box Office and they will assist you.

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