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Broadway In Eugene FAQ

    1. I renewed my seats months ago, but I haven't received my tickets. When can I expect those in the mail?
    2. Are swaps, exchanges, and additional tickets still available?
    3. I can't or wish to not attend a rescheduled show. What are my options?
    4. What can I expect when I return to the Hult Center?
    5. If tickets aren't on sale yet, why do I see other sites selling tickets already?
    6. I've moved recently, how do I change my address?
    7. If I change my mind, can I cancel the season tickets and receive a refund?
    8. I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
    9. I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
    10. I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Still have questions? Live chat with one of our friendly Patron Service Representatives between 8 a.m. and 12 p.m.


 

I renewed my seats months ago, but I haven't received my tickets. When can I expect those in the mail?

Due to continuing schedule changes, Season Tickets have not been printed or mailed. Rest assured your seats are secured. As we move to a more touchless experience, digital and print-at-home tickets will be made available prior to your first confirmed performance. Look for more information on that in the coming months. There will still be an option for you to have printed tickets if you prefer.


 

Are swaps, exchanges, and additional tickets still available?

Swaps and exchanges are not available at this time due to changes in tour schedules. For the current status of your member benefits, please visit our season members page.


 

I can't or wish to not attend a rescheduled show. What are my options?

For all inquiries regarding postponements, rescheduled shows or cancellations, please view the ATGuild Guarantee.


 

What can I expect when I return to the Hult Center?

The safety and health of all of our patrons, staff and performers is our first priority. We follow practices to mitigate the spread of COVID-19 that are in accordance with directives from the CDC, Oregon Health Authority, Lane County Health Services, and the City of Eugene Safety Team. View current Hult Center Covid-19 Updates here.


 

If tickets aren't on sale yet, why do I see other sites selling tickets already?

The official ticket seller for all Broadway In Eugene shows is HultCenter.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates tickets.hultcenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInEugene.com.


 

I've moved recently, how do I change my address?

Address changes can be made in your Hult Center account by logging in here or by going to HultCenter.org and clicking on "Account."


 

If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.


 

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.


 

I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

We prefer to have the tickets in the attendee’s name. Splitting season accounts can be done if the current account holder makes this request. Complete address information on the parties’ involved need to be included with their payment in full. This can also be accomplished any time before the tickets are sent.


 

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Broadway In Eugene Series group sales line 866.314.7687 or email groups@americantheatreguild.org for more info.

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