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Broadway In Eugene FAQ

We know many patrons have questions about how the experience of live theatre may be changing in the upcoming season. Please rest assured that all decisions regarding necessary protocols and policies for our audience's health and safety will be guided by medical and public health advice at the state and national level, in conjunction with tour producers, The Broadway League and the Hult Center. We will communicate details about attending your venue as we get closer to the first production of the season.

Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information. 

The official ticket seller for all Broadway In Eugene shows is HultCenter.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates tickets.hultcenter.org. The best way to purchase tickets and learn more about each show is through BroadwayInEugene.com.

Address changes can be made in your Hult Center account by logging in here or by going to HultCenter.org and clicking on "Account."

Yes, it is possible to give your seats to a friend. Contact the Broadway Series Office by calling 541.682.5000 and provide your friend’s complete information and send that along with the payment before the renewal deadline.

If you previously requested an upgrade, please contact the Ticket Office for your current upgrade status or to discuss alternate seating options based on current availability. Season Members get first access to the best seats! Take advantage of this Member Benefit before tickets go on sale to the general public.

Please contact the Hult Center Box Office, 541.682.5000 to inquire about your refund options.

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into a Season Add-On. Swaps are available later this summer. Please call us at 541.682.5000 with any questions.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any American Theatre Guild show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee may apply. Contact the box office for more information.

Please visit the home page for links to all your questions. If you need further assistance, send us an email at patronservices@americantheatreguid.org or call the box office at 541.682.5000.

Parties of 10 or more for an individual show can be purchased through our group sales representative; please contact the American Theatre Guild group sales line 866.314.7687 for complete information.

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