Broadway In Eugene FAQ
- If tickets aren't on sale yet, why do I see other sites selling tickets already?
- I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
- I've lost my ticket to one of my scheduled performances. What can I do?
- Do I have to pay for the entire season at once?
- I've moved recently, how do I change my address?
- I can no longer attend the series, and would like to give my account to a friend. Is that possible?
- I would like to upgrade my seating for my season membership.
- If I change my mind, can I cancel the season tickets and receive a refund?
- I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
- I have already seen one of the shows in my season. What are my options if I don't want to see it again?
- I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
- Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
- When will I receive my Season Tickets?
- Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by the Broadway In Eugene?
- I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
If tickets aren't on sale yet, why do I see other sites selling tickets already?
The official ticket seller for all Broadway In Eugene shows is Tickets.com and HultCenter.org. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates purchase.tickets.com. The best way to purchase tickets and learn more about each show is through BroadwayInEugene.com.
I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
If you are unable to attend your scheduled performance, as a Season Member you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are two ways that you can exchange your tickets; by phone or by mail at least 24 hours in advance of your scheduled performance. If exchanging by mailing in tickets, ensure that tickets are sent with enough time to arrive 24 hours before your showtime; any tickets which arrive after that time will be ineligible for exchange. There is a $2 per ticket phone fee when making the change by phone. You must have your tickets in hand when you call or come to the office to exchange.
When exchanging from a lower to a higher priced performance, the price difference will not be refunded when processing the exchange.
Exchanges for all 2019-20 shows are available later this summer.
*exchange policies subject to contractual terms with touring companies
I've lost my ticket to one of my scheduled performances. What can I do?
Please call the Hult Center Box Office at 541.682.5000 as soon as you realize that you have misplaced your ticket(s). If there is not enough time to mail your tickets, we will leave your ticket replacements at the box office Will Call window. If you find your original ticket(s), please let us know as soon as possible, as those ticket(s) are no longer valid.
Do I have to pay for the entire season at once?
No. Another benefit to being a season member is at renewal time, you can elect to pay for your subscription with easy payments. Renew online, by phone or by invoice before the deadline and request the "Payment Plan" option as you send in the appropriate payment. We are happy to customize a payment plan to your needs.
I've moved recently, how do I change my address?
Address changes can only be made by the account holder by either logging into your MyTixx account online or by contacting the box office.
I can no longer attend the series, and would like to give my account to a friend. Is that possible?
Yes, it is possible to give your seats to a friend. Contact Broadway In Eugene by calling 541.682.5000 and provide your friend’s complete information and send that along with the payment before the renewal deadline.
I would like to upgrade my seating for my season membership.
When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change when you renew. Requests can include, but are not limited to: improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. Request changes through the box office by calling 541.682.5000.
During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all non-renewed accounts. Then, the accounts that requested a change will be processed by the box office staff. This usually occurs no earlier than late April or early May.
Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas.
If I change my mind, can I cancel the season tickets and receive a refund?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.
I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
We are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season members would be considered as new accounts and seated with the best available locations at that time.
I have already seen one of the shows in my season. What are my options if I don't want to see it again?
Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into season add-ons: Cirque Flip Fabrique present BLIZZARD and STOMP. Swaps will be available for the 2019-20 season later this summer. Please call us at 541.682.5000 with any questions.
I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
We prefer to have the tickets in the attendee’s name. Splitting season accounts can be done if the current account holder makes this request. Complete address information on the parties’ involved need to be included with their payment in full. This can also be accomplished any time before the tickets are sent.
Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Eugene show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.
When will I receive my Season Tickets?
Season tickets are mailed in the summer to the address listed on your account. If you order after the mailing, expect to receive your tickets about one week after ordering.
Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Broadway In Eugene?
Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at email@example.com or call the Hult Center Box Office at 541.682.5000 (Tue-Fri Noon-5 p.m., Sat 11 a.m. - 3 p.m.)
I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Broadway In Eugene Series group sales line 866.314.7687 or email firstname.lastname@example.org for more info.